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Symptom Chart - Information And Message Center

SYMPTOM CHART - INFORMATION AND MESSAGE CENTER

Condition Possible Sources Action
  • The message center is not operating correctly
  • Wiring, terminals or connectors
  • Message center switch
  • Instrument Cluster (IC)
  • The message center display is blank
  • IC 
  • VERIFY that the message center display mode is turned on, then carry out the IC  self-diagnostic test to illuminate all segments of the message center display.
    • If the message center display is illuminated, the system is working correctly at this time.
    • If the message center display is inoperative, go to PINPOINT TEST A .
  • The SERVICE ADVANCETRAC® warning is inoperative/always on
  • Message center concern
  • Roll Stability Control (RSC®) system concern
  • IC 
  • The XXX% OIL LIFE OIL LIFE OK, OIL CHANGE REQUIRED, OIL LIFE XXX% HOLD RESET = NEW or OIL LIFE SET TO XXX% message is inoperative
  • Odometer
  • IC 
  • Using the system check in the message center, VERIFY that the oil life is between 0 and 10% for the OIL CHANGE SOON message or at 0% for the OIL CHANGE REQUIRED message.
    • If the oil life is between 0% and 10%, INSTALL a new IC  . Refer to INSTRUMENT CLUSTER (IC)  in this information. TEST the system for normal operation.
    • If the oil life is not between 0% and 10%, the message center is operating correctly. INFORM the customer how the message center functions and how the oil life messages are set.
  • The WASHER FLUID LEVEL LOW warning is inoperative/always on
  • Wiring, terminals or connectors
  • Washer fluid level switch
  • IC 
  • The TRAIN RIGHT FRONT, LEFT FRONT, RIGHT REAR, LEFT REAR or SPARE TIRE message is inoperative/always on
  • Tire Pressure Monitoring System (TPMS) warning indication concern
  • TPMS  sensor training
    NOTE: These messages only appear during the TPMS  sensor training procedure. Refer to TIRES & WHEELS .
  • VERIFY that the TPMS  warning indicator functions.
    • If the TPMS  warning indicator does not operate, go to PINPOINT TEST T .
    • If the TPMS  warning indicator operates, carry out the TPMS  sensor training. Refer to TIRES & WHEELS .
  • The TIRES NOT TRAINED - REPEAT message is always on
  • TPMS  sensor training
  • The TRAINING COMPLETE message is inoperative
  • TPMS  sensor training incomplete
  • The TIRE PRESSURE SENSOR FAULT, LOW TIRE PRESSURE or TIRE PRESSURE MONITOR FAULT warning is inoperative/always on
  • TPMS  warning indication concern
  • TPMS  concern
  • VERIFY that the TPMS  warning indicator operates.
  • The XXX KM (MILES) TO EMPTY FUEL LEVEL LOW message is never/always on
  • IC 
  • VERIFY that the odometer and fuel gauge are operating correctly and the DTE  display is 120 km (75 miles) (with a MyKey™ programmed key) or 80 km (50 miles) (with an administrator key) to empty or less.
    • If the odometer or fuel gauge do not operate correctly, go to PINPOINT TEST G  (odometer), go to PINPOINT TEST B  (fuel gauge) or go to PINPOINT TEST F  (speedometer).
    • If the DTE  display is above 120 km (75 miles) (with a MyKey™ programmed key) or 80 km (50 miles) (with an administrator key) to empty, the system is operating correctly. The low fuel warning is turned on when the DTE  display is 120 km (75 miles) (with a MyKey™ programmed key) or 80 km (50 miles) (with an administrator key) to empty or less.
  • The CHECK FUEL FILL INLET message is inoperative/always on
  • Evaporative fuel system concern
  • PCM
  • IC 
  • The TRAILER SWAY REDUCE SPEED message is inoperative/always on
  • ABS module
  • IC 
  • An active park assist message is inoperative
  • Active park assist concern
  • Message center concern
  • A MyKey™ message is inoperative
  • MyKey™ system concern
    NOTE: MyKey™ may not be compatible with non-Ford approved remote start systems.
  • VERIFY a MyKey™ is used. OPEN then CLOSE the driver door and VERIFY that the DRIVER DOOR AJAR message displays correctly.
  • The POWER REDUCED TO LOWER TEMP message is inoperative/always on
  • Message center concern
  • PCM concern