Inspection and Verification
- Verify the customer concern.
- Visually inspect for obvious signs of mechanical or electrical damage.
Visual Inspection Chart
VISUAL INSPECTION CHARTMechanical Electrical - Large metallic objects or electronic devices on the key ring that can be used to purchase gasoline or similar items
- PATS key
- Use of a non- PATS key or incorrect PATS key
- More than one PATS key on key ring
- Aftermarket remote start system installed
- Body Control Module (BCM) fuse 18 (10A)
- Wiring, terminals or connectors
- BCM
- PCM
- If an obvious cause for an observed or reported concern is found, correct the cause (if possible) before proceeding to the next step.
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NOTE: Make sure to use the latest scan tool software release.
If the cause is not visually evident, connect the scan tool to the Data Link Connector (DLC).
- If the scan tool does not communicate with the VCM:NOTE: The Vehicle Communication Module (VCM) LED prove-out confirms power and ground from the DLC are provided to the VCM .
- check the VCM connection to the vehicle.
- check the scan tool connection to the VCM .
- refer to MODULE COMMUNICATIONS NETWORK , No Power To The Scan Tool, to diagnose no power to the scan tool.
- If the scan tool does not communicate with the vehicle:
- verify the ignition key is in the ON position.
- verify the scan tool operation with a known good vehicle.
- refer to MODULE COMMUNICATIONS NETWORK to diagnose no response from the PCM.
- Carry out the network test.
- If the scan tool responds with no communication for one or more modules, refer to MODULE COMMUNICATIONS NETWORK .
- If the network test passes, retrieve and record the continuous memory DTCs.
- Clear the continuous DTCs and carry out the self-test diagnostics for the BCM and PCM.
- If the DTCs retrieved are related to the concern, go to the BCM DTC CHART or the PCM DTC CHART . For all other BCM DTCs, refer to MULTIFUNCTION ELECTRONIC MODULES . For all other PCM DTCs, refer to ELECTRONIC ENGINE CONTROLS .
- If no DTCs related to the concern are retrieved, GO to SYMPTOM CHART .