Inspection and Verification
- Verify the customer concern.
- Visually inspect for obvious signs of mechanical or electrical damage.
Visual Inspection Chart
VISUAL INSPECTION CHARTMechanical Electrical - Backup transceiver slot
- Intelligent Access (IA) key
- Large metallic objects or electronic devices on the key ring that can be used to purchase gasoline or similar items
- Start/stop switch
- Body Control Module (BCM) fuse 23 (15A)
- Wiring, terminals or connectors
- Mobile phone or laptop computer chargers
- If an obvious cause for an observed or reported concern is found, correct the cause (if possible) before proceeding to the next step.
- If the cause is not visually evident, connect the scan tool to the Data Link Connector (DLC)NOTE: Make sure there are 2 IA keys inside the vehicle during the self-test or the Remote Function Actuator (RFA) module DTC B10D7: 31 (PATS Key: No Signal) sets. Ignore this DTC if 2 keys are not present.NOTE: Make sure to use the latest scan tool software release.
- If the scan tool does not communicate with the VCM
:NOTE: The Vehicle Communication Module (VCM) LED prove-out confirms power and ground from the DLC are provided to the VCM .
- check the VCM connection to the vehicle.
- check the scan tool connection to the VCM .
- refer to MODULE COMMUNICATIONS NETWORK , No Power To The Scan Tool, to diagnose no power to the scan tool.
- If the scan tool does not communicate with the vehicle:
- verify the ignition is in the ON mode.
- The air bag warning indicator prove-out (other indicators may NOT prove ignition is ON) confirms ignition ON. If ignition does not turn ON, refer to STEERING COLUMN SWITCHES to diagnose no power in RUN.
- verify the scan tool operation with a known good vehicle.
- refer to MODULE COMMUNICATIONS NETWORK , to diagnose no response from the PCM.
- verify the ignition is in the ON mode.
- Carry out the network test.
- If the scan tool responds with no communication for one or more modules, refer to MODULE COMMUNICATIONS NETWORK .
- If the network test passes, proceed with module self-test diagnostics.
- Carry out the self-test diagnostics for the RFA module and the PCM.NOTE: The ignition must be OFF to carry out the RFA module self-test.
- If the DTCs retrieved are related to the concern, go to DTC CHARTS . For all other DTCs, refer to the Diagnostic Trouble Code (DTC) Chart in MULTIFUNCTION ELECTRONIC MODULES .
- If no DTCs related to the concern are retrieved, GO to SYMPTOM CHART .