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Symptom Table

WARNING: This page is about a different car, the 2011 Mercury Milan, 2011 Lincoln MKZ, and 2011 Ford Fusion. However, it is still accessible from the selected car via links, so may be relevant.
SYMPTOM TABLE - INSTRUMENT PANEL CLUSTER (IPC)

Condition Possible Sources Action
  • No communication with the Instrument Panel Cluster (IPC)
  • Fuse(s)
  • Wiring, terminals or connectors
  • IPC 
  • The Instrument Panel Cluster (IPC) is inoperative
  • Fuse(s)
  • Wiring, terminals or connectors
  • IPC 
  • Incorrect fuel gauge indication - single sender L-shaped fuel tank
  • Wiring, terminals or connectors
  • Fuel pump module
  • Fuel level sender (float and card)
  • Fuel tank
  • IPC 
  • Incorrect fuel gauge indication - dual sender saddle-type fuel tank
  • Wiring, terminals or connectors
  • Fuel tank transfer tube
  • Fuel pump module (LH side)
  • Fuel level sensor (RH side)
  • Fuel level sender (float and card)
  • Fuel lines
  • Fuel tank
  • IPC 
  • The temperature gauge is inoperative
  • PCM
  • IPC 
  • Incorrect temperature gauge indication
  • PCM concern
  • IPC 
  • The speedometer is inoperative
  • PCM (non-hybrid)
  • TCM (hybrid)
  • IPC 
  • Incorrect speedometer indication
  • Tire size configuration
  • Axle ratio or driveline type configuration
  • PCM concern
  • IPC 
  • The odometer is inoperative
  • PCM (non-hybrid)
  • TCM (hybrid)
  • IPC 
  • The tachometer is inoperative
  • PCM
  • IPC 
  • Incorrect tachometer indication
  • PCM concern
  • IPC 
  • The EV battery gauge is inoperative (hybrid)
  • PCM concern
  • IPC 
  • The high voltage battery gauge is inoperative (hybrid)
  • High voltage battery concern
  • Transaxle concern
  • ABS concern
  • IPC 
  • The fuel efficiency gauge is inoperative (hybrid)
  • PCM concern
  • TCM concern
  • IPC 
  • The accessory power gauge is inoperative (hybrid)
  • Air conditioning control module
  • DC to DC Converter Control Module (DC/DC)
  • IPC 
  • The vehicle power gauge is inoperative (hybrid)
  • PCM
  • Battery Pack Sensor Module (BPSM)
  • IPC 
  • The split power gauge is inoperative (hybrid)
  • PCM concern
  • High voltage battery concern
  • IPC 
  • The low oil pressure warning indicator is never/always on (non-hybrid)
  • Wiring, terminals or connectors
  • Engine oil pressure switch
  • Base engine oil pressure concern
  • IPC 
  • The brake warning indicator is never on
  • Wiring, terminals or connectors
  • Parking brake warning indicator switch
  • Brake fluid level switch
  • Smart Junction Box (SJB)
  • IPC 
  • The brake warning indicator is always on
  • Wiring, terminals or connectors
  • Parking brake warning indicator switch
  • Brake fluid level switch
  • ABS concern
  • SJB
  • IPC 
  • The ABS warning indicator is never/always on
  • ABS module
  • IPC 
  • The stability/traction control indicator is never/always on
  • Stability/traction control concern
  • ABS module
  • IPC 
  • The stability/traction control disabled indicator is never/always on
  • A MyKey® programmed key is in use
  • Stability/traction control cannot be disabled
  • ABS module
  • IPC 
  • The safety belt warning indicator is never/always on
  • Restraints Control Module (RCM)
  • IPC 
  • The air bag warning indicator is never/always on
  • RCM
  • IPC 
  • The anti-theft indicator is never/always on
  • Passive Anti-Theft System (PATS) concern
  • IPC 
  • The door/hood ajar warning indicator is never/always on (Fusion/Milan non-hybrid)
  • Interior lighting concern
  • SJB
  • IPC 
  • The LH/RH turn or high beam indicator is never/always on
  • Turn signal concern
  • High beam concern
  • SJB
  • IPC 
  • The Tire Pressure Monitoring System (TPMS) warning indicator is never/always on
  • Tire pressure
  • TPMS concern
  • SJB
  • IPC 
  • The charging system warning indicator is never/always on (Fusion/Milan non-hybrid)
  • Charging system concern
  • PCM
  • IPC 
  • The Malfunction Indicator Lamp (MIL) is never/always on
  • PCM
  • IPC 
  • The powertrain malfunction (wrench) warning indicator is never/always on
  • Electronic Throttle Control (ETC) concern
  • AWD concern
  • Transaxle concern
  • IPC 
  • The cruise control engaged indicator is never/always on
  • PCM
  • IPC 
  • The cruise control on indicator is never/always on
  • PCM
  • IPC 
  • The grade assist indicator is never/always on (without select shift)
  • Transaxle concern
  • PCM
  • IPC 
  • The PRNDL indicator is never/always on
  • Wiring, terminals or connectors
  • Park detect switch (part of the selector lever)
  • PCM
  • IPC 
  • The ready to drive indicator is never/always on (hybrid)
  • PCM
  • IPC 
  • The stop safely hazard warning message center indicator is never/always on (hybrid)
  • Powertrain concern
  • Traction battery concern
  • Transaxle concern
  • IPC 
  • The powertrain malfunction (wrench) message center warning indicator is never/always on (non-hybrid)
  • Electronic Throttle Control (ETC) concern
  • AWD concern
  • Transaxle concern
  • IPC 
  • The powertrain malfunction (wrench) message center warning indicator is never/always on (hybrid)
  • Electronic Throttle Control (ETC) concern
  • Transaxle concern
  • Traction battery concern
  • IPC 
  • The engine or motor over-temperature message center warning indicator is never/always on (hybrid)
  • PCM
  • IPC 
  • The low fuel message center warning indicator is never on
  • IPC 
  • The low oil pressure message center warning indicator is never/always on
  • Wiring, terminals or connectors
  • Engine oil pressure switch
  • Base engine oil pressure concern
  • IPC 
  • The door/hood ajar message center warning indicator is never/always on
  • Interior lighting concern
  • SJB
  • IPC 
  • The charging system message center warning indicator is never/always on
  • Charging system concern
  • PCM (non-hybrid)
  • DC/DC (hybrid)
  • IPC 
  • The trunk ajar message center warning indicator is never/always on (hybrid)
  • Wiring, terminals or connectors
  • Luggage compartment lid ajar switch (part of the luggage compartment lid latch)
  • SJB
  • IPC 
SYMPTOM TABLE - INFORMATION AND MESSAGE CENTER

Condition Possible Sources Action
  • The message center is not operating correctly
  • Wiring, terminals or connectors
  • Clockspring
  • Front Controls Interface Module (FCIM) (MKZ only)
  • Steering wheel switch (part of the cruise control switch)
  • IPC 
  • The message center display is blank
  • IPC 
  • The CHECK FUEL FILL INLET warning is inoperative/always on
  • Evaporative emissions concern
  • PCM
  • IPC 
  • The SERVICE STEERING or SERVICE POWER STEERING NOW warning is inoperative/always on
  • Electronic Power Assist Steering (EPAS) system concern
  • Power Steering Control Module (PSCM)
  • IPC 
  • The TRUNK AJAR warning is inoperative/always on
  • Wiring, terminals or connectors
  • Luggage compartment lid ajar switch (part of the luggage compartment lid latch)
  • SJB
  • IPC 
  • The OIL CHANGE SOON, OIL CHANGE REQUIRED, XXX%, or OIL LIFE SET TO XXX% message is inoperative
  • IPC 
    NOTE: If the oil life is not displayed in the SETUP menu, carry out the Programmable Module Installation (PMI) using As-Built data. Refer to MODULE CONFIGURATION -- FUSION MILAN & MKZ article.
  • Using the system check in the message center, VERIFY that the oil life is between 0 and 10% for the OIL CHANGE SOON message or at 0% for the OIL CHANGE REQUIRED message.
    • If the oil life is between 0-10%, INSTALL a new IPC  . REFER to INSTRUMENT PANEL CLUSTER (IPC)  in this service information. TEST the system for normal operation.
    • If the oil life is not at the specified value, the message center is operating correctly. INFORM the customer how the message center functions and how the oil life messages are set.
  • The OIL CHANGE SOON or OIL CHANGE REQUIRED, XXX% message is always on
  • Odometer
  • IPC 
  • The CHECK BRAKE SYSTEM, PARK BRAKE ENGAGED or LOW BRAKE FLUID LEVEL warning is inoperative/always on
  • Brake warning indication concern
  • The SERVICE ADVANCETRAC warning is inoperative/always on
  • Stability/traction control indication concern
  • GO to PINPOINT TEST V  to diagnose the stability/traction control indicator.
  • The TRAIN RIGHT FRONT, LEFT FRONT, RIGHT REAR, or LEFT REAR message is inoperative/always on
  • TPMS warning indication concern
  • TPMS sensor training
    NOTE: These messages only appear during the TPMS sensor training procedure. REFER to WHEELS & TIRES article.
  • VERIFY that the TPMS warning indicator functions.
    • If the TPMS warning indicator does not operate, GO to PINPOINT TEST AC .
    • If the TPMS warning indicator operates, CARRY OUT the TPMS sensor training. REFER to WHEELS & TIRES article.
  • The TIRES NOT TRAINED - REPEAT message is always on
  • TPMS sensor training
  • CARRY OUT the TPMS sensor training. REFER to WHEELS & TIRES article.
  • The TRAINING COMPLETE message is inoperative
  • TPMS sensor training incomplete
  • CARRY OUT the TPMS sensor training. REFER to WHEELS & TIRES article.
  • The TIRE PRESSURE SENSOR FAULT, LOW TIRE PRESSURE or TIRE PRESSURE MONITOR FAULT warning is inoperative/always on
  • TPMS warning indication concern
  • TPMS concern
  • VERIFY that the TPMS warning indicator operates.
  • The BLIND SPOT SYSTEM FAULT, BLIND SPOT NOT AVAILABLE, CROSS TRAFFIC SYSTEM FAULT, CROSS TRAFFIC NOT AVAILABLE, SENSOR BLOCKED SEE MANUAL, VEHICLE COMING FROM LEFT or VEHICLE COMING FROM RIGHT warning is inoperative/always on
  • Blind Spot Information System (BLIS®) concern
  • Cross Traffic Alert (CTA) system concern
  • The REMOVE OBJECTS NEAR PASS SEAT warning is always on
  • Object near the passanger seat or seat track
  • Occupant classification system concern
  • The CHECK AWD message is always on
  • All-Wheel Drive (AWD) system concern
  • A MyKey® menu is not available or incorrect
  • MyKey® programmed key in use
  • Number of keys set to unlimited mode
  • Non-Ford approved remote start system installed
SYMPTOM TABLE - WARNING CHIMES

Condition Possible Sources Action
  • All the chimes are inoperative
  • IPC 
  • The chime sounds when the driver door is ajar (no key in ignition and headlamps off)
  • Wiring, terminals or connectors
  • Key-in-ignition switch (part of the ignition switch)
  • SJB
  • The key-in-ignition warning chime is inoperative
  • Wiring, terminals or connectors
  • Key-in-ignition switch (part of the ignition switch)
  • SJB
  • IPC 
  • The headlamps on warning chime is inoperative
  • Door ajar indication
  • SJB
  • IPC 
  • The turn/hazard on chime (tick-tock) is inoperative
  • RH/LH turn indicator
  • IPC 
  • VERIFY that the RH/LH turn indicators operate correctly.
    • If the RH/LH turn indicators do not operate correctly, GO to PINPOINT TEST AB .
    • If the RH/LH turn indicators operate correctly, INSTALL a new IPC  . TEST the system for normal operation.
  • The turn signal on warning chime is inoperative
  • Odometer operation
  • IPC 
  • The safety belt warning chime does not operate correctly
  • Safety belt warning indication concern
  • IPC 
  • The Belt-Minder® feature does not operate correctly
  • Belt-Minder® deactivated
  • Safety belt warning indication concern
  • Speedometer concern
  • IPC 
  • The parking brake warning chime is inoperative
  • Brake warning indication concern
  • Speedometer concern
  • IPC 
  • The air bag secondary warning chime is inoperative/has activated
  • IPC 
  • RETRIEVE the recorded DTCs from the IPC  self-test.
    • If the IPC  DTC P1534:01 is not present, the system is operating correctly. The air bag secondary warning chime sounds only when a fault in the air bag warning indicator is present and DTC P1534:01 is recorded.
    • If the IPC  DTC P1534:01 is present, INSTALL a new IPC  . REFER to INSTRUMENT PANEL CLUSTER (IPC)  in this service information. TEST the system for normal operation.
  • The message center warning chime is inoperative
  • IPC 
  • VERIFY that there are warning messages displayed and confirm, as new warning messages appear, that the warning chime sounds.
    • If messages do not exist, the system is operating correctly at this time. The message center warning chime only sounds when the message center detects new warning messages.
    • If warning messages exist and the chime does not sound, INSTALL a new IPC  . REFER to INSTRUMENT PANEL CLUSTER (IPC)  in this service information. TEST the system for normal operation.
  • The service Roll Stability Control (RSC®) warning chime is inoperative
  • Traction control indication
  • IPC 
  • VERIFY that the SERVICE ADVANCETRAC message is displayed in the message center and the traction control indicator operates correctly.
    • If the SERVICE ADVANCETRAC message is not displayed in the message center and the traction control indicator is not illuminated, the system is operating correctly.
    • If the SERVICE ADVANCETRAC message is displayed and the traction control indicator is illuminated, INSTALL a new IPC  . REFER to INSTRUMENT PANEL CLUSTER (IPC)  in this service information. TEST the system for normal operation.
  • The perimeter alarm warning chime is inoperative
  • Perimeter alarm concern
  • IPC 
  • The door ajar warning chime is inoperative
  • Door ajar indication concern
  • IPC 
  • OBSERVE the door/hood ajar warning indicator.
    • If the door/hood ajar warning indicator does not operate correctly, GO to PINPOINT TEST S .
    • If the door/hood ajar warning indicator operates correctly, INSTALL a new IPC  . REFER to INSTRUMENT PANEL CLUSTER (IPC)  in this service information.
  • The memory feedback warning chime is inoperative
  • Driver Seat Module (DSM)
  • IPC 
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