Symptom Chart - Satellite Radio

WARNING: This page is about a different car, the 2010 Lincoln MKX and 2010 Ford Edge. However, it is still accessible from the selected car via links, so may be relevant.

SATELLITE RADIO SYMPTOM CHART

Condition	Possible Sources	Action
Poor reception	Obstructions to the antenna line of sight Satellite radio antenna Satellite radio antenna cable Audio Control Module (ACM) (vehicles with navigation) Satellite Digital Audio Receiver System (SDARS) module (vehicles without navigation)	For vehicle without navigation, GO to PINPOINT TEST I . For vehicle with navigation, GO to PINPOINT TEST J .
Continuous seek/scan	No channel found in the selected category Obstructions to the line of sight Satellite radio antenna Satellite radio antenna cable ACM (vehicles with navigation) SDARS module (vehicles without navigation)	For vehicle without navigation, GO to PINPOINT TEST I . For vehicle with navigation, GO to PINPOINT TEST J .
Poor sound quality/no sound while in satellite radio mode - all other functions operate correctly	Satellite radio antenna Satellite radio antenna cable Wiring, terminals or connectors ACM (vehicles with navigation) SDARS module (vehicles without navigation)	For vehicle without navigation, GO to PINPOINT TEST I . For vehicle with navigation, GO to PINPOINT TEST J .
The satellite radio is inoperative/does not operate correctly - vehicles without navigation	Subscription status Satellite radio system concern	GO to PINPOINT TEST H .
The satellite radio is inoperative/does not operate correctly - vehicles with navigation	Subscription status Satellite radio system concern ACM	GO to PINPOINT TEST N .