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Symptom Chart - Sound Quality

WARNING: This page is about a different car, the 2010 Mercury Mariner and 2010 Ford Escape. However, it is still accessible from the selected car via links, so may be relevant.
SOUND QUALITY SYMPTOM CHART

Condition Possible Sources Action
  • Poor reception - AM/FM
  • AM/FM antenna
  • AM/FM antenna cable
  • Charging system
  • Ignition system
  • Noise suppression equipment
  • Audio Control Module (ACM)
  • Poor reception - satellite radio
  • Obstructions to the antenna line of sight
  • Satellite radio antenna
  • Satellite radio antenna cable
  • ACM 
  • Continuous seek/scan - AM/FM
  • No channel found in the selected category
  • AM/FM antenna
  • AM/FM antenna cable
  • Noise suppression equipment
  • ACM 
  • Continuous seek/scan - satellite radio
  • No channel found in the selected category
  • Obstructions to the antenna line of sight
  • Satellite radio antenna
  • Satellite radio antenna cable
  • ACM 
  • Poor sound quality/no sound while in satellite radio mode - all other functions operate correctly
  • Satellite radio antenna
  • Satellite radio antenna cable
  • Accessory Protocol Interface Module (APIM) (if equipped)
  • ACM 
  • Poor quality/distorted/no sound from one or more speakers (not all speakers) - vehicles without navigation
  • Wiring, terminals or connectors
  • Speaker
  • ACM 
  • Poor quality/distorted/no sound from one or more speakers (not all speakers) - vehicles with navigation
  • Wiring, terminals or connectors
  • Speaker
  • Audio amplifier
  • ACM 
  • Poor quality/distorted/no sound from all speakers
  • Wiring, terminals or connectors
  • ACM 
  • The subwoofer is inoperative/does not operate correctly
  • Fuse
  • Wiring, terminals or connectors
  • Subwoofer
  • ACM 
  • Poor quality/distorted/no sound while in SYNC mode
  • Wiring, terminals or connectors
  • APIM 
  • ACM