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Symptom Chart

WARNING: This page is about a different car, the 2010 Mercury Mariner and 2010 Ford Escape. However, it is still accessible from the selected car via links, so may be relevant.
SYMPTOM CHART - INSTRUMENT CLUSTER (IC)

Condition Possible Sources Action
  • No communication with the Instrument Cluster (IC)
  • Fuse(s)
  • Wiring, terminals or connectors
  • IC 
  • The IC  is inoperative
  • Fuse(s)
  • Wiring, terminals or connectors
  • IC 
  • Incorrect fuel gauge indication
  • Wiring, terminals or connectors
  • Fuel level sender (float and card)
  • Fuel pump module
  • Fuel tank
  • IC 
  • The temperature gauge is inoperative (non-hybrid)
  • PCM
  • IC 
  • Incorrect temperature gauge indication (non-hybrid)
  • PCM concern
  • IC 
  • The speedometer is inoperative
  • PCM (non-hybrid)
  • Transmission Control Module (TCM) (hybrid)
  • IC 
  • Incorrect speedometer indication
  • Axle ratio configuration
  • Tire size configuration
  • PCM concern (non-hybrid) TCM (hybrid)
  • IC 
  • The odometer is inoperative
  • PCM (non-hybrid)
  • TCM  (hybrid)
  • IC 
  • The tachometer is inoperative
  • IC 
  • Incorrect tachometer indication
  • PCM concern
  • IC 
  • The electric power charge/assist gauge is inoperative (hybrid)
  • Battery Control Module (BCM)
  • IC 
  • The brake warning indicator is never on
  • Wiring, terminals or connectors
  • Brake fluid level switch
  • Parking brake warning indicator switch
  • Smart Junction Box (SJB)
  • IC 
  • The brake warning indicator is always on
  • Wiring, terminals or connectors
  • Brake fluid level switch
  • Parking brake warning indicator switch
  • ABS module
  • SJB 
  • IC 
  • The ABS warning indicator is never/always on
  • ABS module
  • IC 
  • The door ajar warning indicator is never/always on
  • SJB 
  • IC 
  • The safety belt warning indicator is never/always on
  • Restraints Control Module (RCM)
  • IC 
  • The check fuel cap indicator is never/always on (base cluster only)
  • Evaporative emissions concern
  • PCM 
  • IC 
  • The low fuel warning indicator is never/always on
  • IC 
  • The low oil pressure warning indicator is never/always on (non-hybrid)
  • Wiring, terminals or connectors
  • Engine oil pressure switch
  • Low engine oil pressure
  • IC 
  • The low oil pressure warning indicator is never/always on (hybrid)
  • Wiring, terminals or connectors
  • Engine oil pressure switch
  • Low engine oil pressure
  • Tachometer
  • IC 
  • The Malfunction Indicator Lamp (MIL) is never/always on
  • PCM
  • IC 
  • The grade assist indicator is never/always on (non-hybrid)
  • Transaxle concern
  • PCM
  • IC 
  • The charging system warning indicator is never/always on
  • Charging system concern
  • PCM
  • IC 
  • The air bag warning indicator is never/always on
  • RCM 
  • IC 
  • The high beam indicator is never/always on
  • SJB 
  • IC 
  • The LH/RH turn indicator is never/always on
  • SJB 
  • IC 
  • The anti-theft indicator is always on
  • Passive Anti-Theft System (PATS) concern
  • IC 
  • The anti-theft indicator is never on (does not prove-out)
  • IC 
  • The cruise control indicator is never/always on
  • PCM
  • IC 
  • The stability/traction control indicator is never/always on
  • Stability/traction control system concern
  • A MyKey™ programmed key is in use
  • ABS module
  • IC 
  • The powertrain malfunction (wrench) indicator is never/always on
  • Electronic Throttle Control (ETC) concern
  • Transmission concern
  • Traction battery concern
  • Four-Wheel Drive (4WD) concern
  • IC 
  • The Tire Pressure Monitoring System (TPMS) warning indicator is never/always on
  • Tire pressure
  • TPMS  concern
  • SJB 
  • IC 
  • The hazard warning indicator is never/always on (hybrid)
  • Powertrain concern
  • Traction battery concern
  • Transaxle concern
  • IC 
  • The over-temperature warning indicator is never/always on (hybrid)
  • PCM
  • IC 
  • The ready indicator is never on (hybrid)
  • PCM
  • IC 
  • The ready indicator is always on (hybrid)
  • IC 
  • The ready light indicates that the vehicle is ready to drive whenever the ignition is on. The ready indicator should always be on.
SYMPTOM CHART - INFORMATION AND MESSAGE CENTER

Condition Possible Sources Action
  • The message center is not operating correctly
  • Wiring, terminals or connectors
  • Message center switch
  • IC 
  • The message center display is blank
  • IC 
  • The STOP SAFELY NOW warning is inoperative/always on (hybrid)
  • PCM concern
  • TCM  concern
  • BCM  concern
  • IC 
  • The HIGH ENGINE TEMPERATURE or HIGH MOTOR TEMPERATURE warning is inoperative/always on (hybrid)
  • PCM concern
  • IC 
  • CHECK the operation of the over-temperature warning indicator.
    • If the over-temperature warning indicator does not operate correctly, GO to PINPOINT TEST AD .
    • If the over-temperature warning indicator operates correctly, INSTALL a new IC  . REFER to INSTRUMENT CLUSTER (IC) . TEST the system for normal operation.
  • The SERVICE BRAKE SYSTEM, PARK BRAKE ON or LOW BRAKE FLUID warning is inoperative/always on
  • ABS module (hybrid)
  • SJB 
  • IC 
  • CHECK the operation of the brake warning indicator.
    • If the brake warning indicator does not operate correctly, GO to PINPOINT TEST K  (never on) or GO to PINPOINT TEST L  (always on).
    • If the brake warning indicator operates correctly, INSTALL a new IC  . REFER to INSTRUMENT CLUSTER (IC) . TEST the system for normal operation.
  • The REGEN BRAKES DISABLED warning is inoperative (hybrid)
  • PCM concern
  • IC 
  • The TIRE PRESSURE SENSOR FAULT, LOW TIRE PRESSURE or TIRE PRESSURE MONITOR FAULT warning is inoperative
  • SJB 
  • IC 
  • OBSERVE the operation of the TPMS  warning indicator.
    • If the TPMS  pressure warning indicator does not operate correctly, GO to PINPOINT TEST AD .
    • If the TPMS  warning indicator operates correctly, INSTALL a new IC  . REFER to INSTRUMENT CLUSTER (IC) . TEST the system for normal operation.
  • A door ajar warning is inoperative
  • Door ajar warning indication system
  • IPC 
  • OBSERVE the operation of the door ajar warning indicator.
    • If the door ajar warning indicator does not operate correctly, GO to PINPOINT TEST N .
    • If the door ajar warning indicator operates correctly, INSTALL a new IC  , Instrument Cluster (IC)  .
  • The TRAINING COMPLETE, TRAIN LF TIRE, TRAIN RF TIRE, TRAIN LR TIRE, TRAIN RR TIRE, TRAIN SPARE TIRE or TIRES NOT TRAINED message is inoperative
  • SJB 
  • IC 
  • OBSERVE the operation of the TPMS  warning indicator.
    • If the TPMS  pressure warning indicator does not operate correctly, GO to PINPOINT TEST AD .
    • If the TPMS  warning indicator operates correctly, INSTALL a new IC  . REFER to INSTRUMENT CLUSTER (IC) . TEST the system for normal operation.
  • The OIL CHANGE REQUIRED or XXX% OIL LIFE/CHANGE OIL SOON warning is inoperative
  • IC 
  • Using the system check in the message center, VERIFY that the oil life is between 0 and 10% for the XXX% OIL LIFE/OIL CHANGE SOON message or at 0% for the OIL CHANGE REQUIRED message.
    • If the oil life is between 0% and 10%, INSTALL a new IC  . REFER to INSTRUMENT CLUSTER (IC) . TEST the system for normal operation.
    • If the oil life is not between 0% and 10%, the message center is operating correctly. INFORM the customer how the message center functions and how the oil life messages are set.
  • The DTE  /average fuel economy display is inoperative
  • IC 
  • CHECK the operation of the fuel gauge and the odometer.
    • If the odometer or the fuel gauge do not operate correctly, GO to PINPOINT TEST B  (fuel gauge), GO to PINPOINT TEST G  (odometer).
    • If the fuel gauge and the odometer operates correctly, INSTALL a new IC  . REFER to INSTRUMENT CLUSTER (IC) . TEST the system for normal operation.
  • The XXX MILES (KM) TO EMPTY FUEL LEVEL LOW message is never/always on
  • IC 
  • VERIFY that the odometer and fuel gauge are operating correctly and the DTE  display is 120 km (75 miles) (with a MyKey™) or 80 km (50 miles) (with an administrator key) to empty or less.
    • If the odometer or fuel gauge do not operate correctly, GO to PINPOINT TEST G  (odometer), GO to PINPOINT TEST B  (fuel gauge) or GO to PINPOINT TEST F  (speedometer).
    • If the DTE  display is above 120 km (75 miles) (with a MyKey™) or 80 km (50 miles) (with an administrator key) to empty, the system is operating correctly. The low fuel warning is turned on when the DTE  display is 120 km (75 miles) (with a MyKey™) or 80 km (50 miles) (with an administrator key) to empty or less.
  • The CHECK FUEL FILL INLET message is never/always on
  • Evaporative emissions concern
  • PCM
  • IC 
  • The TRAILER SWAY REDUCE SPEED message is inoperative/always on
  • ABS module
  • IC 
  • GO to PINPOINT TEST AB  to diagnose the stability traction control indicator.
  • An active park assist message is inoperative
  • Active park assist concern
  • Message center concern
  • A MyKey™ message is inoperative
  • MyKey™ system concern
    NOTE: MyKey™ may not be compatible with non-Ford approved remote start systems.
  • VERIFY a MyKey™ is used. OPEN then CLOSE the driver door and VERIFY that the DRIVER DOOR AJAR message displays correctly.
SYMPTOM CHART - WARNING CHIMES

Condition Possible Sources Action
  • No communication with the Smart Junction Box (SJB)
  • Fuse(s)
  • Wiring, terminals or connectors
  • SJB 
  • All the chimes are inoperative
  • IC 
  • VERIFY the IC  gauges and indicators are functioning correctly.
    • If the IC  gauges and indicators do not function correctly, GO to PINPOINT TEST A .
    • If the IC  gauges and indicators function correctly, INSTALL a new IC  . REFER to INSTRUMENT CLUSTER (IC) . TEST the system for normal operation.
  • The chime sounds when the driver door is ajar (no key in ignition and headlamps off)
  • Wiring, terminals or connectors
  • Key-in-ignition switch (part of the ignition switch)
  • Steering column lock module
  • SJB 
  • The key-in-ignition warning chime is inoperative
  • Wiring, terminals or connectors
  • Key-in-ignition switch (part of the ignition switch)
  • SJB 
  • IC 
  • The headlamps on warning chime is inoperative
  • Door ajar indication
  • SJB 
  • IC 
  • The turn signal on warning chime is inoperative
  • Odometer operation
  • IC 
  • The door ajar warning chime is inoperative
  • Wiring, terminals or connectors
  • SJB 
  • IC 
  • OBSERVE the door ajar warning indicator.
    • If the door ajar warning indicator does not operate correctly, GO to PINPOINT TEST N . TEST the system for normal operation.
    • If the door ajar warning indicator operates correctly, INSTALL a new IC  . REFER to INSTRUMENT CLUSTER (IC) . TEST the system for normal operation.
  • The safety belt warning chime does not operate correctly
  • Safety belt warning indication concern
  • IC 
  • The Belt-Minder® feature does not operate correctly
  • Belt-Minder® deactivated
  • Safety belt warning indication concern
  • Speedometer concern
  • IC 
  • The parking brake warning chime is inoperative
  • Brake warning indication
  • IC 
  • The active park assist chime is inoperative
  • Active park assist system concern
  • IC 
  • VERIFY the active park assist functions and messages are displayed in the message center.
    • If there are no active park assist messages, GO to PINPOINT TEST AK .
    • If active park assist messages are present, REFER to ACTIVE PARK ASSIST to diagnose the active park assist system.
  • The air bag secondary warning chime is inoperative/has activated
  • IC 
  • RETRIEVE the recorded IC  DTCs from the continuous and on-demand self-tests.
    • If the IC  DTC B1868 or DTC B1870 is not present, the system is operating correctly. The air bag secondary warning chime sounds only when a fault in the air bag warning indicator is present and DTC B1868 or DTC B1870 is recorded.
    • If the IC  DTC B1868 or DTC B1870 is present, INSTALL a new IC  . REFER to INSTRUMENT CLUSTER (IC) . TEST the system for normal operation.
  • The message center warning chime is inoperative
  • IC 
  • VERIFY that there are warning messages displayed and confirm, as new warning messages appear, that the warning chime sounds.
    • If messages do not exist, the system is operating correctly at this time. The message center warning chime only sounds when the message center detects new warning messages.
    • If warning messages exist and the chime does not sound, INSTALL a new IC  . REFER to INSTRUMENT CLUSTER (IC) . TEST the system for normal operation.
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