Inspection and Verification
- Verify the customer concern.
- Visually inspect for obvious signs of mechanical or electrical damage.VISUAL INSPECTION CHART
Mechanical Electrical - Horn
- Horn switch (part of the steering wheel)
- Smart Junction Box (SJB) fuse 24 (20A)
- Wiring, terminals or connectors
- Clockspring
- Steering wheel harness
- SJB
- If an obvious cause for an observed or reported concern is found, correct the cause (if possible) before proceeding to the next step.
- If the cause is not visually evident, verify the symptom. GO to SYMPTOM CHART .