Inspection and Verification
- Verify the customer concern.
- Visually inspect for obvious signs of mechanical or electrical damage.VISUAL INSPECTION CHART
Mechanical Electrical - Door handles
- Door latches
- Liftgate latch
- Smart Junction Box (SJB) fuse(s):
- 5 (10A)
- 17 (20A)
- Wiring, terminals or connectors
- Door lock control switches
- Door lock actuators
- Keyless entry keypad
- Integrated Keyhead Transmitter (IKT)
- SJB
- If an obvious cause for an observed or reported concern is found, correct the cause (if possible) before proceeding to the next step.
-
NOTE: Make sure to use the latest scan tool software release.
If the cause is not visually evident, connect the scan tool to the Data Link Connector (DLC).
-
NOTE: The Vehicle Communication Module (VCM) LED prove-out confirms power and ground from the DLC are provided to the VCM .
If the scan tool does not communicate with the VCM :
- Check the VCM connection to the vehicle.
- Check the scan tool connection to the VCM .
- Refer to MODULE COMMUNICATIONS NETWORK , No Power To The Scan Tool, to diagnose no power to the scan tool.
- If the scan tool does not communicate with the vehicle:
- Verify the ignition key is in the ON position.
- Verify the scan tool operation with a known good vehicle.
- Refer to MODULE COMMUNICATIONS NETWORK to diagnose no response from the PCM.
- Carry out the network test.
- If the scan tool responds with no communication for one or more modules, refer to MODULE COMMUNICATIONS NETWORK .
- If the network test passes, retrieve and record the continuous memory DTCs.
- Clear the continuous DTCs and carry out the self-test diagnostics for the SJB and Instrument Cluster (IC).
- If the DTCs retrieved are related to the concern, go to DTC Charts. For all other DTCs, refer to the Diagnostic Trouble Code (DTC) Chart in MULTIFUNCTION ELECTRONIC MODULES .
- If no DTCs related to the concern are retrieved, GO to SYMPTOM CHART .