Verify Customer Concern

Verify and document the customer concern.
1. When was it first noticed?
2. Did it appear suddenly or gradually?
3. Did anything unusual occur that would coincide with it or precede it?
4. Identify when the condition occurs:
  - Hot or cold vehicle operating conditions
  - Type of terrain
  - City/highway driving
  - Driving at a particular speed
    - coasting
    - hard acceleration
  - Shifting
    - upshifts
    - downshifts. Do not downshift into 1st when your vehicle is moving faster than 15 mph (25 km/h). This will damage the clutch. For additional information on recommended shift speeds, refer to the owners manual.
    - in a particular gear
    - in all gears
  - Hot or cold ambient temperatures
5. Has the transaxle/clutch been repaired before or components installed?
  - Check the vehicle service record. Note any repairs.
6. Check TSBs and SSMs messages.