Symptom Table

WARNING: This page is about a different car, the 2011 Mercury Milan, 2011 Lincoln MKZ, and 2011 Ford Fusion. However, it is still accessible from the selected car via links, so may be relevant.

SYMPTOM TABLE

Condition	Possible Sources	Action
No power in all ignition switch positions	Fuse Wiring, terminals or connectors Ignition switch Smart Junction Box (SJB)	GO to PINPOINT TEST A .
No power in ACC	Wiring, terminals or connectors Ignition switch SJB	GO to PINPOINT TEST B .
No power in RUN	Wiring, terminals or connectors Ignition switch SJB	GO to PINPOINT TEST C .
No power in START - Non-Hybrid	Wiring, terminals or connectors One-Touch Integrated Start (OTIS) diode Ignition switch SJB PCM	GO to PINPOINT TEST D .
No power in START - Hybrid	Wiring, terminals or connectors Ignition switch SJB	GO to PINPOINT TEST E .
The ignition key cannot be returned to the OFF position	Wiring, terminals or connectors Ignition lock cylinder Key removal inhibit solenoid (part of the ignition switch) Park range switch (part of the selector lever) Steering column lock module	GO to PINPOINT TEST H .
The ignition key can be turned to the OFF position when the selector lever is not in PARK	Wiring, terminals or connectors Key removal inhibit solenoid (part of the ignition switch) Park range switch (part of the selector lever)	GO to PINPOINT TEST I .
The ignition key is hard to turn	Ignition key Ignition lock cylinder Ignition switch Steering column lock module	Go to the IGNITION SWITCH - MECHANICAL Component Test in this service information.
The multifunction switch does not operate correctly	Multifunction switch SJB	For a concern with the exterior lighting, REFER to EXTERIOR LIGHTING -- FUSION, MILAN & MKZ article. For a concern with the wipers and washers, REFER to WIPER SYSTEM & WASHER SYSTEM -- FUSION, MILAN & MKZ article.