Pinpoint Test H: A Single Power Window Is Inoperative - MKZ, LH Or RH Rear
WARNING: This page is about a different car, the 2011 Mercury Milan, 2011 Lincoln MKZ, and 2011 Ford Fusion. However, it is still accessible from the selected car via links, so may be relevant.
NOTE:
Use the correct probe adapter(s) from the Flex Probe Kit when making measurements. Failure to use the correct probe adapter(s) may damage the connector.
- H1 CHECK THE VOLTAGE TO THE LH OR RH REAR WINDOW CONTROL SWITCH
- Disconnect: Inoperative Rear Window Control Switch C701 (LH) or C819 (RH).
- Ignition ON.
- Measure the voltage between the inoperative rear window connector and ground:
- for the RH rear window control switch, measure the voltage between RH rear window control switch C819-3, circuit CPW14 (VT/WH), harness side and ground.
- for the LH rear window control switch, measure the voltage between C701-3, circuit CPW14 (VT/WH), harness side and ground.
- Is the voltage greater than 10 volts?
NOTE: Set the master window control lockout switch to the UNLOCK position.- Yes : Go to H2.
- No : REPAIR the circuit. TEST the system for normal operation.
- H2 CHECK THE GROUNDS TO THE INOPERATIVE REAR WINDOW CONTROL SWITCH
- Ignition OFF.
- Measure the resistance between the inoperative window control switch and ground:
- for the RH rear window control switch, measure the resistance between RH rear window control switch C819-1, circuit CPW17 (BN/GN), harness side and ground; and between RH rear window control switch C819-6, circuit CPW18 (GY/VT), harness side and ground.
- for the LH rear window control switch, measure the resistance between LH rear window control switch C701-1, circuit CPW15 (YE), harness side and ground; and between LH rear window control switch C701-6, circuit CPW16 (BU/OG), harness side and ground.
- Are the resistances less than 5 ohms?
- H3 CHECK THE CIRCUITS TO THE INOPERATIVE REAR WINDOW CONTROL SWITCH FOR AN OPEN
- Ignition OFF.
- Disconnect: LH Front Window Control Switch C535B.
- For an inoperative LH rear power window, measure the resistance between master window control switch C535B-1, circuit CPW15 (YE) and LH rear window control switch C701-1, circuit CPW15 (YE), harness side; and between master window control switch C535B-2, circuit CPW16 (BU/OG) and LH rear window control switch C701-6, circuit CPW16 (BU/OG), harness side.
- For an inoperative RH rear power window, measure the resistance between master window control switch C535B-7, circuit CPW17 (BN/ GN) and RH window control switch C819-1, circuit CPW17 (BN/GN), harness side; and between master window control switch C535B-8, circuit CPW18 (GY/VT) and RH rear window control switch C819-6, circuit CPW18 (GY/VT), harness side.
- Are the resistances less than 5 ohms?
- Yes : INSTALL a new master window control switch. Refer to WINDOW CONTROL SWITCH in this service information. TEST the system for normal operation.
- No : REPAIR the circuit(s) for an open. TEST the system for normal operation.
- H4 CHECK THE INOPERATIVE WINDOW CONTROL SWITCH
- Connect: Master Window Control Switch C535B.
- Ignition ON.
- For an inoperative LH rear window, connect a fused jumper wire between LH rear window control switch C701-2, circuit CPW21 (BN), harness side and LH rear window control switch C701-3, circuit CPW14 (VT/WH), harness side; and between LH rear window control switch C701-5, circuit CPW22 (GN/VT), harness side and LH rear window control switch C701-6, circuit CPW16 (BU/OG), harness side. The LH rear window should operate in the downward direction.
- For an inoperative RH rear window, connect a fused jumper wire between RH rear window control switch C819-2, circuit CPW23 (GY), harness side and RH rear window control switch C819-3, circuit CPW14 (VT/WH), harness side; and between RH rear window control switch C819-5, circuit CPW24 (WH/VT), harness side and RH rear window control switch C819-6, circuit CPW18 (GY/VT), harness side. The RH rear window should operate in the downward direction.
- For an inoperative LH rear window, connect a fused jumper wire between LH rear window control switch C701-2, circuit CPW21 (BN), harness side and LH rear window control switch C701-1, circuit CPW15 (YE), harness side; and between LH rear window control switch C701-5, circuit CPW22 (GN/VT), harness side and LH rear window control switch C701-3, circuit CPW14 (VT/WH), harness side. The LH rear window should operate in the upward direction.
- For an inoperative RH rear window, connect a fused jumper wire between RH rear window control switch C819-2, circuit CPW23 (GY), harness side and RH rear window control switch C819-1, circuit CPW17 (BN/GN), harness side; and between RH rear window control switch C819-5, circuit CPW24 (WH/VT), harness side and RH rear window control switch C819-3, circuit CPW14 (VT/WH), harness side. The RH rear window should operate in the upward direction.
- Did the inoperative window operate correctly?
- Yes : INSTALL a new master window control switch or RH rear window control switch. Refer to WINDOW CONTROL SWITCH in this service information. TEST the system for normal operation.
- No : Go to H5.
- H5 CHECK THE POWER WINDOW MOTOR CIRCUITS
- Ignition OFF.
- Disconnect: Inoperative Rear Window Motor C703 (LH) or C803 (RH).
- For an inoperative LH rear window, measure the resistance between LH rear window control switch C701-5, circuit CPW22 (GN/VT), harness side and LH rear window motor C703-1, circuit CPW22 (GN/ VT), harness side.
- For an inoperative RH rear window, measure the resistance between RH rear window control switch C819-5, circuit CPW24 (WH/VT), harness side and RH rear window motor C803-1, circuit CPW24 (WH/ VT), harness side.
- For an inoperative LH rear window, measure the resistance between LH rear window control switch C701-2, circuit CPW21 (BN), harness side and LH rear window motor C703-2, circuit CPW21 (BN), harness side.
- For an inoperative RH rear window, measure the resistance between RH rear window control switch C819-2, circuit CPW23 (GY), harness side and RH rear window motor C803-2, circuit CPW23 (GY), harness side.
- Is the resistance less than 5 ohms?
- Yes : INSTALL a new LH or RH rear window motor. Refer to WINDOW REGULATOR MOTOR in this service information. TEST the system for normal operation.
- No : REPAIR the circuit. TEST the system for normal operation.