Inspection and Verification

WARNING: This page is about a different car, the 2010 Mercury Mariner and 2010 Ford Escape. However, it is still accessible from the selected car via links, so may be relevant.

Verify the customer concern.

Visually inspect for obvious signs of mechanical or electrical damage.

VISUAL INSPECTION CHART

Mechanical	Electrical
Instrument panel dimmer switch	Smart Junction Box (SJB) fuse 10 (15A) Wiring, terminals or connectors Illuminated components SJB

If an obvious cause for an observed or reported concern is found, correct the cause (if possible) before proceeding to the next step.

NOTE: Make sure to use the latest scan tool software release.

If the cause is not visually evident, connect the scan tool to the Data Link Connector (DLC).

NOTE: The Vehicle Communication Module (VCM) LED prove-out confirms power and ground from the DLC are provided to the VCM .

If the scan tool does not communicate with the VCM:
- Check the VCM connection to the vehicle.
- Check the scan tool connection to the VCM .
- Refer to PINPOINT TEST W: NO POWER TO THE SCAN TOOL , No Power To The Scan Tool, to diagnose no power to the scan tool.
If the scan tool does not communicate with the vehicle:
- Verify the ignition key is in the ON position.
- Verify the scan tool operation with a known good vehicle.
- Refer to PINPOINT TEST A: THE PCM DOES NOT RESPOND TO THE SCAN TOOL to diagnose no response from the PCM.
Carry out the network test.
- If the scan tool responds with no communication with one or more modules, refer to DIAGNOSIS AND TESTING .
- If the network test passes, retrieve and record the continuous memory DTCs.
Clear the continuous DTCs and carry out the self-test diagnostics for the SJB .
If the DTCs retrieved are related to the concern, go to DTCS CHARTS . For all other DTCs, refer to the Diagnostic Trouble Code (DTC) Chart in DIAGNOSIS AND TESTING .
If no DTCs related to the concern are retrieved, GO to SYMPTOM CHART .