Inspection and Verification
- Verify the customer concern.
- Visually inspect for obvious signs mechanical or electrical damage.
Courtesy of FORD MOTOR CO.
- If an obvious cause for an observed or reported concern is found, correct the cause (if possible) before proceeding to the next step.
- If the concern remains after the inspection connect the diagnostic tool to the data link connector (DLC) located beneath the instrument panel and select the vehicle to be tested from the diagnostic tool menu. If the diagnostic tool does not communicate with the vehicle:
- check that the program card is correctly installed.
- check the connectors to the vehicle.
- check the ignition switch position.
- If the diagnostic tool still does not communicate with the vehicle, refer to the diagnostic tool operating manual.
- Carry out the diagnostic tool data link test. If the diagnostic tool responds with:
- NO RESPONSE/NOT EQUIPPED for GEM, for additional information, refer to
MULTIFUNCTION ELECTRONIC MODULE
.
- system passed, retrieve and record the continuous diagnostic trouble codes (DTCs), erase the continuous DTCs and carry out self-test diagnostics for the GEM.
- If the DTCs retrieved are related to the concern, go to GEM Diagnostic Trouble Code (DTC) Index. For additional information, refer to
MULTIFUNCTION ELECTRONIC MODULE
.
- If no DTCs related to the concern are retrieved, go to SYMPTOM CHART
.