Pinpoint Test J: The One-Touch Up/Down Feature Is Inoperative

WARNING: This page is about a different car, the 2011 Mercury Milan, 2011 Lincoln MKZ, and 2011 Ford Fusion. However, it is still accessible from the selected car via links, so may be relevant.

NOTE: Use the correct probe adapter(s) from the Flex Probe Kit when making measurements. Failure to use the correct probe adapter(s) may damage the connector.

J1 CHECK FOR POWER (B+) LOSS DURING LH OR RH FRONT POWER WINDOW OPERATION
- Verify if power (B+) was lost during LH or RH front window operation.
- Was power (B+) lost while the LH or RH front window was in operation?
- Yes : RAISE the LH or RH front window to the fully CLOSED position. VERIFY the window glass stalls into the upper header seal. The front window should function normally. TEST the system for normal operation.
- No : Go to J2.
J2 DE-INITIALIZE, THEN INITIALIZE THE FRONT POWER WINDOW MOTOR
- De-initialize the front power window motor, then carry out the front power window motor initialization procedure. Refer to WINDOW MOTOR INITIALIZATION in this service information.
- Is the one-touch up/down feature operating correctly?
- Yes : The system is operating normally at this time. The front power window motor lost initialization.
- No : For LH window, Go to J3.
  For RH window, Go to J4.
J3 CHECK THE MASTER WINDOW CONTROL SWITCH
- Ignition OFF.
- Disconnect: Master Window Control Switch C535A and C535B (MKZ or Fusion/Milan if RH front window is equipped with one-touch up/ down) or C537A and C537B (Fusion, Milan if RH front window is not equipped with one-touch up/down).
- Carry out the master window control switch component test. Refer to MASTER WINDOW CONTROL SWITCH - FUSION/MILAN WITHOUT PASSENGER ONE TOUCH article or MASTER WINDOW CONTROL SWITCH - FUSION/MILAN WITH PASSENGER ONE TOUCH article or MASTER WINDOW CONTROL SWITCH - MKZ article for component testing.
- Did the master window switch pass the component test?
- Yes : INSTALL a new LH front power window motor. Refer to WINDOW REGULATOR MOTOR in this service information. TEST the system for normal operation.
- No : INSTALL a new master window control switch. Refer to WINDOW CONTROL SWITCH in this service information. TEST the system for normal operation.
J4 CHECK THE LH AND RH FRONT WINDOW CONTROL SWITCH
- Ignition OFF.
- Disconnect: Master Window Control Switch C535A and C535B.
- Disconnect: RH Front Window Control Switch C624.
- Carry out the master window control switch component test and the RH front window control switch component test. Refer to MASTER WINDOW CONTROL SWITCH - FUSION/MILAN WITHOUT PASSENGER ONE TOUCH article or MASTER WINDOW CONTROL SWITCH - FUSION/MILAN WITH PASSENGER ONE TOUCH article or MASTER WINDOW CONTROL SWITCH - MKZ article for component testing.
- Did both the master window control switch and RH front window switch pass the component tests?
- Yes : INSTALL a new RH front power window motor. Refer to WINDOW REGULATOR MOTOR in this service information. TEST the system for normal operation.
- No : INSTALL a new master window control switch or RH front window control switch. Refer to WINDOW CONTROL SWITCH in this service information. TEST the system for normal operation.