Know/Understand the Concern
WARNING: This page is about a different car, the 2008 Ford RV Cutaway, 2008 Ford Econoline, 2008 Ford E450 Super Duty, and 2008 Ford Cutaway. However, it is still accessible from the selected car via links, so may be relevant.
In order to diagnose a concern correctly, you must first understand the customer complaint or condition. Customer contact may be required in order for the technician to begin to verify the concern. You must also understand the conditions when the concern occurs, for example:
- Hot or cold vehicle temperature
- Hot or cold ambient temperature
- Vehicle driving conditions
After understanding when and how the concern occurs, proceed to Verify the Condition.