Inspection and Verification
WARNING: This page is about a different car, the 2007 Mercury Mariner and 2007 Ford Escape. However, it is still accessible from the selected car via links, so may be relevant.
- Verify the customer concern.
- Visually inspect the following for obvious signs of mechanical or electrical damage.VISUAL INSPECTION CHART
Mechanical Electrical - Latches
- Battery junction box (BJB) fuse 2 (25A)
- Smart junction box (SJB) fuse 9 (30A)
- Circuitry
- Remote keyless entry (RKE) transmitter
- Keyless entry keypad
- Door lock control switch
- SJB
- If an obvious cause for an observed or reported concern is found, correct the cause (if possible) before proceeding to the next step.
- If the cause is not visually evident, connect the scan tool to the data link connector (DLC).
- If the scan tool does not communicate with the VCM:
- Check the VCM connection to the vehicle.
- Check the scan tool connection to the VCM.
- Refer to MODULE COMMUNICATIONS NETWORK article, No Power To The Scan Tool, to diagnose no communication with the scan tool.
- If the scan tool does not communicate with the vehicle:
- Verify the ignition key is in the ON position.
- Verify the scan tool operation with a known good vehicle.
- Refer to MODULE COMMUNICATIONS NETWORK article to diagnose no response from the powertrain control module (PCM).
- Carry out the network test:
- If the scan tool responds with no communication for one or more modules, refer to MODULE COMMUNICATIONS NETWORK article.
- If the network test passes, retrieve and record the continuous memory DTCs.
- Clear the continuous DTCs and carry out the self-test diagnostics for the SJB.
- If the DTCs retrieved are related to the concern, go to the Smart Junction Box (SJB) Diagnostic Trouble Code (DTC) Index. For all other DTCs, refer to MULTIFUNCTION ELECTRONIC MODULES article.
- If no DTCs related to the concern are retrieved, go to Symptom Chart .
NOTE:
Make sure to use the latest scan tool software release.
NOTE:
The vehicle communication module (VCM) LED prove-out confirms power and ground from the DLC are provided to the VCM.
SMART JUNCTION BOX (SJB) DIAGNOSTIC TROUBLE CODE (DTC) INDEX
| DTC | Description | Action |
|---|---|---|
| B1300 | Power Door Lock Circuit Failure | VERIFY the SJB fuse 9 (30A) is OK. If OK, INSTALL a new SJB. REFER to MULTIFUNCTION ELECTRONIC MODULES article. TEST the system for normal operation. |
| B1396 | Power Door Lock Circuit Short to Battery | CLEAR the DTCs. REPEAT the on-demand self-test. If DTC B1396 is retrieved again, INSTALL a new SJB. REFER to MULTIFUNCTION ELECTRONIC MODULES article. TEST the system for normal operation. |
| B1397 | Other Doors - Unlock All Relay Coil Circuit Short to Battery | CLEAR the DTCs. REPEAT the on-demand self-test. If DTC B1397 is retrieved again, INSTALL a new SJB. REFER to MULTIFUNCTION ELECTRONIC MODULES article. TEST the system for normal operation. |
| B1626 | Lamp Keypad Output Short Circuit to Ground | Go to Pinpoint Test J . |
| B1982 | Driver's Door Unlock Relay Circuit Failure | VERIFY the SJB fuse 9 (30A) is OK. If OK, INSTALL a new SJB. REFER to MULTIFUNCTION ELECTRONIC MODULES article. TEST the system for normal operation. |
| B2111 | All Door Lock Input Short to Ground | Go to Pinpoint Test B . |
| B2250 | All Doors Unlock Relay Circuit Failure | VERIFY the SJB fuse 9 (30A) is OK. If OK, INSTALL a new SJB. REFER to MULTIFUNCTION ELECTRONIC MODULES article. TEST the system for normal operation. |
| B2425 | Remote Keyless Entry Out of Synchronization | Go to Pinpoint Test E . |
| B2695 | Keypad_A Switch Circuit Failure | Go to Pinpoint Test I . |
| B2696 | Keypad_B Switch Circuit Failure | Go to Pinpoint Test I . |
| B2697 | Keypad_C Switch Circuit Failure | Go to Pinpoint Test I . |
| All other DTCs | - | REFER to MULTIFUNCTION ELECTRONIC MODULES article. |