Know and Understand the Concern
WARNING: This page is about a different car, the 2004 Mercury Mountaineer and 2004 Ford Explorer. However, it is still accessible from the selected car via links, so may be relevant.
In order to correctly diagnose a concern, 1st understand the customer complaint or condition. Customer contact may be necessary in order to begin to verify the concern. Understand the condition as to when the concern occurs, for example:
- Hot or cold vehicle temperature
- Hot or cold ambient temperature
- Vehicle driving conditions
- Vehicle loaded/unloaded
After understanding when and how the concern occurs, proceed to verify the concern.