Preliminary Inspection

WARNING: This page is about a different car, the 2004 Mercury Monterey and 2004 Ford Freestar. However, it is still accessible from the selected car via links, so may be relevant.

Know and understand the customer's concern.
Verify the concern by operating the vehicle.
Check the fluid levels and condition.
Check for non-factory add-on items.
Check shift linkages for correct adjustment.
Check TSBs regarding the concern.