Determine Customer Concern
WARNING: This page is about a different car, the 2002 Mercury Villager. However, it is still accessible from the selected car via links, so may be relevant.
Determine customer concerns relative to vehicle use and driving conditions, paying attention to the following items:
- hot or cold vehicle operating temperature
- hot or cold ambient temperatures
- type of terrain
- vehicle loaded/unloaded
- city/highway driving
- upshift
- downshift
- coasting
- engagement
- noise/vibration - check for dependencies, either RPM dependent, vehicle speed dependent, shift dependent, gear dependent, range dependent, or temperature dependent.