Preliminary Inspection

WARNING: This page is about a different car, the 2003 Mercury Marauder, 2003 Mercury Grand Marquis, and 2003 Ford Crown Victoria. However, it is still accessible from the selected car via links, so may be relevant.

Know and understand the customer's concern.
Verify the concern by operating the vehicle.
Check the fluid levels and condition.
Check for non-factory add-on items.
Check shift linkages for proper adjustment.
Check TSBs and OASIS messages regarding the concern.