Symptom Table

WARNING: This page is about a different car, the 2011 Mercury Milan, 2011 Lincoln MKZ, and 2011 Ford Fusion. However, it is still accessible from the selected car via links, so may be relevant.

SYMPTOM TABLE - ELECTRICAL

Condition	Possible Sources	Action
No communication with the Smart Junction Box (SJB)	Fuse(s) Wiring, terminals or connectors SJB	REFER to MODULE COMMUNICATIONS NETWORK -- FUSION, MILAN & MKZ article.
No communication with the Driver Door Module (DDM)	Fuse(s) Wiring, terminals or connectors DDM	REFER to MODULE COMMUNICATIONS NETWORK -- FUSION, MILAN & MKZ article.
No communication with the Instrument Panel Cluster (IPC)	Fuse Wiring, terminals or connectors IPC	REFER to MODULE COMMUNICATIONS NETWORK -- FUSION, MILAN & MKZ article.
All door locks are inoperative	Fuse Wiring, terminals or connectors Luggage compartment lid release solenoid (part of the luggage compartment lid latch) SJB	GO to PINPOINT TEST A .
A single/more than one door lock is inoperative - Fusion/Milan	Wiring, terminals or connectors Door lock actuator (part of the door latch) SJB	GO to PINPOINT TEST B .
A single/more than one door lock is inoperative - MKZ	Fuse Wiring, terminals or connectors Door lock actuator (part of the door latch) Luggage compartment lid release solenoid (part of the luggage compartment latch) DDM SJB	GO to PINPOINT TEST C .
All door locks are inoperative from one switch - Fusion/Milan	Wiring, terminals or connectors Door lock control switch	GO to PINPOINT TEST D .
All door locks are inoperative from one switch - MKZ	Wiring, terminals or connectors Door lock control switch DDM SJB	GO to PINPOINT TEST E .
The door lock switches operate only one way - Fusion/Milan	Wiring, terminals or connectors Door lock control switch SJB	GO to PINPOINT TEST F .
The door lock switches operate only one way - MKZ	Wiring, terminals or connectors Door lock control switch DDM SJB	GO to PINPOINT TEST G .
The luggage compartment lid is inoperative/ does not operate correctly	Wiring, terminals or connectors Luggage compartment lid release switch Luggage compartment lid latch SJB	GO to PINPOINT TEST I .
The doors do not lock/unlock using the keyless entry keypad	Wiring, terminals or connectors Keyless entry keypad SJB	GO to PINPOINT TEST J .
The keyless entry keypad illumination is inoperative/does not operate correctly	Wiring, terminals or connectors Keyless entry keypad SJB	GO to PINPOINT TEST K .
The Remote Keyless Entry (RKE) transmitter is inoperative	Integrated Keyhead Transmitter (IKT) IKT battery IKT button pressed a substantial amount of times while outside the range of the vehicle IKT programming SJB	GO to PINPOINT TEST L .
An individual button/feature is inoperative from the Remote Keyless Entry (RKE) transmitter	Door locks Horn system Luggage compartment lid release Turn signal system IKT	GO to PINPOINT TEST M .
The Remote Keyless Entry (RKE) transmitter has poor range performance	IKT IKT battery Aftermarket systems High power devices TV/radio transmission towers SJB	GO to PINPOINT TEST N .
The autolock does not operate correctly	Ignition switch Vehicle speed signal Transmission Range (TR) sensor SJB	GO to PINPOINT TEST O .
The auto-unlock does not operate correctly Door ajar switches	Ignition switch Vehicle speed signal SJB	GO to PINPOINT TEST P .
The smart unlock does not operate correctly LH front door ajar switch	RH front door ajar switch Key-in-ignition switch SJB	GO to PINPOINT TEST Q .
The memory seat does not operate correctly using the Remote Keyless Entry (RKE) transmitter	DDM SJB	ACTIVATE the remote memory. REFER to REMOTE MEMORY ACTIVATION in this service information. TEST the system for normal operation. If the remote memory is still inoperative, REFER to SEAT SYSTEM - SEATS -- FUSION, MILAN & MKZ article to diagnose the memory seat.
The 2-step door unlocking does not operate correctly	2-step door unlocking is disabled	PROGRAM the 2-step door unlocking. REFER to STEPPED UNLOCK PROGRAMMING in this service information. TEST the system for normal operation.

SYMPTOM TABLE - MECHANICAL

Condition	Possible Sources	Action
Hard to open/close door from either door handle	Door alignment Door hinges Striker adjustment Door latch	GO to PINPOINT TEST S .
A door is difficult/does not open from the exterior door handle	Broken or binding linkage Exterior door handle reinforcement Door latch	GO to PINPOINT TEST T .
A door is difficult/does not open from the interior door handle	Broken or binding cable/linkage Door latch	GO to PINPOINT TEST U .
Exterior door release handle sticks	Binding linkage Broken handle return spring Door latch	GO to PINPOINT TEST V .
Interior door release handle sticks	Binding cable Broken handle return spring Door latch	GO to PINPOINT TEST W .
Manual interior lock/unlock rod inoperative	Bent or binding lock rod Door latch	OPERATE the door lock rod manually while observing the door lock rod for any binding or if the rod is bent. If the rod is bent or damaged, REPAIR as necessary. TEST the system for normal operation. If the rod is OK, INSTALL a new door latch. REFER to FRONT DOOR LATCH or REAR DOOR LATCH in this service information. TEST the system for normal operation.
Squeak/rattle/chucking noise from door	Door alignment Striker adjustment Door latch	GO to PINPOINT TEST X .
Manual door lock cylinder inoperative	Bent or binding lock rod and lever Door lock cylinder Door latch	GO to PINPOINT TEST Y .
Ignition key cannot be returned to OFF position	Wiring, terminals or connectors Transmission selector lever Binding steering column components Ignition lock cylinder Ignition switch	GO to PINPOINT TEST Z .