Inspection and Verification

WARNING: This page is about a different car, the 2011 Mercury Milan, 2011 Lincoln MKZ, and 2011 Ford Fusion. However, it is still accessible from the selected car via links, so may be relevant.

Verify the customer concern by checking the air bag warning indicator in the IPC. Refer to Prove Out the System in this service information.

Visually inspect for obvious signs of mechanical or electrical damage. Do not disconnect electrical connectors until directed to do so within the pinpoint test.

VISUAL INSPECTION CHART

Mechanical	Electrical
Damaged Restraints Control Module (RCM) or loose mounting Damaged front impact severity sensor(s) or loose mounting Damaged side impact sensor(s) or loose mounting Damaged or disconnected Passenger Air Bag Deactivation (PAD) indicator Damaged or disconnected Occupant Classification System Module (OCSM) or loose mounting	Open Smart Junction Box (SJB) fuse 32 (10A) (RCM) or fuse 46 (7.5A) (OCSM and PAD indicator) Damaged wiring harness Loose, damaged or corroded connectors Circuitry open/shorted Damaged shorting bars Loose, damaged or pinched passenger seat wire harness

If an obvious cause for an observed or reported concern is found, correct the cause (if possible) before proceeding to the next step.

NOTE: Make sure to use the latest scan tool software release.

If the cause is not visually evident, connect the scan tool to the DLC.

NOTE: The Vehicle Communication Module (VCM) LED prove out confirms power and ground from the DLC are provided to the VCM.

If the scan tool does not communicate with the VCM:
- check the VCM connection to the vehicle.
- check the scan tool connection to the VCM.
- refer to MODULE COMMUNICATIONS NETWORK -- FUSION, MILAN & MKZ article, No Power To The Scan Tool, to diagnose no power to the scan tool.
If the scan tool does not communicate with the vehicle:
- verify the ignition is ON.
- verify the scan tool operation with a known good vehicle.
- refer to MODULE COMMUNICATIONS NETWORK -- FUSION, MILAN & MKZ article to diagnose no response from the PCM.
Carry out the network test.
- If the scan tool responds with no communication for one or more modules, refer to MODULE COMMUNICATIONS NETWORK -- FUSION, MILAN & MKZ article.
- If the network test passes, retrieve and record on-demand and CMDTCs from the RCM and OCSM.
If the DTCs retrieved are related to the concern, go to the DTC TABLES . For all other DTCs, refer to MULTIFUNCTION ELECTRONIC MODULES -- FUSION, MILAN & MKZ article.
If no DTCs related to the concern are retrieved, GO to SYMPTOM CHART .