Symptom Chart

WARNING: This page is about a different car, the 2010 Mercury Mariner and 2010 Ford Escape. However, it is still accessible from the selected car via links, so may be relevant.

SYMPTOM CHART - ELECTRICAL

Condition	Possible Sources	Action
No communication with the Smart Junction Box (SJB)	Wiring, terminals or connectors SJB	REFER to PINPOINT TEST Q: THE SMART JUNCTION BOX (SJB) DOES NOT RESPOND TO THE SCAN TOOL .
No communication with the Instrument Cluster (IC)	Wiring, terminals or connectors IC	REFER to PINPOINT TEST C: THE INSTRUMENT CLUSTER (IC) DOES NOT RESPOND TO THE SCAN TOOL .
All door locks are inoperative	Fuse Wiring, terminals or connectors SJB	GO to PINPOINT TEST A .
A single/more than one door lock is inoperative	Wiring, terminals or connectors Door lock actuator SJB	GO to PINPOINT TEST B .
The door locks operate only one way	Wiring, terminals or connectors SJB	GO to PINPOINT TEST C .
All door locks are inoperative from one switch	Wiring, terminals or connectors Door lock control switches	GO to PINPOINT TEST D .
The liftgate window latch release is inoperative/does not operate correctly	Wiring, terminals or connectors Liftgate window release switch Liftgate window latch SJB	GO to PINPOINT TEST F .
The liftgate latch release is inoperative/does not operate correctly	Wiring, terminals or connectors Liftgate release switch Liftgate relay Liftgate latch SJB	GO to PINPOINT TEST G .
The doors do not lock/unlock using the keyless entry keypad	Wiring, terminals or connectors Keyless entry keypad SJB	GO to PINPOINT TEST H .
The keyless entry keypad illumination is inoperative/does not operate correctly	Wiring, terminals or connectors Keyless entry keypad SJB	GO to PINPOINT TEST I .
The Remote Keyless Entry (RKE) transmitter is inoperative	Integrated Keyhead Transmitter (IKT) IKT battery IKT button pressed a substantial amount of times while outside the range of the vehicle IKT programming SJB	GO to PINPOINT TEST J .
An individual button/feature is inoperative from the Remote Keyless Entry (RKE) transmitter	Door locks Horn system Liftgate window latch release Turn signal system IKT	GO to PINPOINT TEST K .
The Remote Keyless Entry (RKE) transmitter has poor range performance	IKT IKT battery Aftermarket systems High power devices TV/radio transmission towers SJB	GO to PINPOINT TEST L .
The autolock does not operate correctly	Wiring, terminals or connectors Programming Door ajar switches SJB	GO to PINPOINT TEST M .
The auto-unlock does not operate correctly	Door ajar switches Ignition switch Vehicle speed signal SJB	GO to PINPOINT TEST N .
The smart unlock does not operate correctly	Key-in-ignition switch Door ajar switch input SJB	GO to PINPOINT TEST O .
The 2-step door unlocking does not operate correctly	The 2-step door unlocking is disabled	PROGRAM the 2-step door unlocking. REFER to STEPPED UNLOCK PROGRAMMING . TEST the system for normal operation.

SYMPTOM CHART - MECHANICAL

Condition	Possible Sources	Action
Hard to open/close door from either door handle	Door alignment Door hinges Striker adjustment Door latch	GO to PINPOINT TEST Q .
A door is difficult/does not open from the exterior door handle	Broken or binding linkage Exterior door handle reinforcement Door latch	GO to PINPOINT TEST R .
A door is difficult/does not open from the interior door handle	Broken or binding cable/linkage Door latch	GO to PINPOINT TEST S .
Exterior door release handle sticks	Binding linkage Broken handle return spring Door latch	GO to PINPOINT TEST T .
Interior door release handle sticks	Binding cable Broken handle return spring Door latch	GO to PINPOINT TEST U .
Manual interior lock/unlock rod inoperative	Bent or binding lock rod Door latch	Operate the door lock rod manually while observing the door lock rod for any binding or if the rod is bent. If the rod is bent or damaged, REPAIR as necessary. TEST the system for normal operation. If the rod is OK, INSTALL a new door latch. REFER to FRONT DOOR LATCH or REAR DOOR LATCH . TEST the system for normal operation.
Squeak/rattle/chucking noise from door	Door alignment Striker adjustment Door latch	GO to PINPOINT TEST V .
Manual door lock cylinder inoperative	Bent or binding lock rod and lever Door lock cylinder Door latch	GO to PINPOINT TEST W .
Ignition key cannot be returned to OFF position	Wiring, terminals or connectors Transmission selector lever Binding steering column components Ignition lock cylinder Ignition switch	GO to PINPOINT TEST X .