Symptom Chart

WARNING: This page is about a different car, the 2008 Mercury Mariner and 2008 Ford Escape. However, it is still accessible from the selected car via links, so may be relevant.

Symptom Chart

Condition	Possible Sources	Action
The power seat is inoperative	Fuse Wiring, terminals or connectors Seat control switch	Go to Pinpoint Test A .
The power seat moves but is noisy	Obstruction or foreign material Seat track	Go to Pinpoint Test B .
The power seat moves but is loose	Fastening hardware Seat track	Go to Pinpoint Test C .
The power seat does not make full travel	Seat track obstructed Seat track	Go to Pinpoint Test D .
The power seat does not move horizontally/vertically	Wiring, terminals or connectors Seat control switch Seat track	Go to Pinpoint Test E .
A heated seat indicator does not illuminate	HVAC module	Key OFF and DISASSEMBLE as necessary to disconnect the HVAC module electrical connectors. WAIT one minute to allow the system to reset and RECONNECT the electrical connectors. RETEST the system. If the heated seat indicator still does not illuminate, INSTALL a new HVAC module. REFER to CLIMATE CONTROL article. TEST the system for normal operation.
The heated seats are inoperative	Fuse Wiring, terminals or connectors HVAC module Smart junction box (SJB)	Go to Pinpoint Test F .
The heated seat is inoperative/does not operate correctly - driver	Wiring, terminals or connectors Heated seat relay Heater mat HVAC module	Go to Pinpoint Test G .
The heated seat is inoperative/does not operate correctly - passenger	Wiring, terminals or connectors Heated seat relay Heater mat HVAC module	Go to Pinpoint Test H .