Preliminary Inspection

WARNING: This page is about a different car, the 2006 Mercury Milan, 2006 Lincoln Zephyr, and 2006 Ford Fusion. However, it is still accessible from the selected car via links, so may be relevant.

Know and understand the customer's concern.
Verify the concern by operating the vehicle.
Check the fluid levels and condition.
Check for non-factory-installed items and verify correct installation
Check shift linkages for correct adjustment.
Check TSBs and OASIS messages regarding the concern.
Carry out quick tests, both KOER and KOEO.
Record all codes.