Know/Understand the Concern
WARNING: This page is about a different car, the 2003 Ford RV Cutaway, 2003 Ford Econoline, 2003 Ford E550 Super Duty, 2003 Ford E450 Super Duty, and 2003 Ford Cutaway. However, it is still accessible from the selected car via links, so may be relevant.
In order to diagnose a concern correctly, the customer complaint or condition must first be understood. Customer contact may be required in order for the technician to begin to verify the concern. It is also necessary to understand the conditions in which the concern occurs, such as the following:
- Hot or cold vehicle temperature.
- Hot or cold ambient temperature.
- Vehicle driving conditions.
After understanding when and how the concern occurs, proceed to verify the condition.