Symptom Chart

WARNING: This page is about a different car, the 2011 Mercury Milan, 2011 Lincoln MKZ, and 2011 Ford Fusion. However, it is still accessible from the selected car via links, so may be relevant.

SYMPTOM CHART

Condition	Possible Sources	Action
All power windows are inoperative - MKZ	Accessory delay relay	Go to PINPOINT TEST P to diagnose the accessory delay relay circuit.
All passenger power windows are inoperative - MKZ, LH and RH rear	Circuit breaker Wiring, terminals or connectors Window control switch Smart Junction Box (SJB)	Go to PINPOINT TEST A .
All power windows are inoperative - Fusion, Milan	Accessory delay relay Circuit breaker Wiring, terminals or connectors Window control switch	Go to PINPOINT TEST B .
All passenger power windows are inoperative - Fusion, Milan, LH and RH rear	Wiring, terminals or connectors Window control switch	Go to PINPOINT TEST C .
A single power window is inoperative - MKZ, LH front	Fuse(s) Wiring, terminals or connectors Window control switch Power window motor SJB	Go to PINPOINT TEST D .
A single power window is inoperative - Fusion, Milan, LH front	Wiring, terminals or connectors Window control switch Power window motor SJB	Go to PINPOINT TEST E .
A single power window is inoperative - MKZ, RH front	Fuse Wiring, terminals or connectors Window control switch Power window motor	Go to PINPOINT TEST F .
A Single Power Window is Inoperative - Fusion, Milan, RH Front (RH Front Window is Equipped With One-Touch Up/ Down)	Fuse Wiring, terminals or connectors Window control switch Power window motor	Go to PINPOINT TEST G .
A single power window is inoperative - MKZ, LH or RH rear	Fuse Wiring, terminals or connectors Window control switch Power window motor	Go to PINPOINT TEST H .
A single power window is inoperative - Fusion, Milan, RH front, LH or RH rear	Wiring, terminals or connectors Window control switch Power window motor	Go to PINPOINT TEST I .
The one-touch up/down feature is inoperative	Wiring, terminals or connectors Power window motor Window control switch Power window motor not initialized Battery power was lost while LH or RH front power window motor was operating	Go to PINPOINT TEST J .
The global open function is inoperative/does not operate correctly - if equipped	Remote Keyless Entry (RKE) transmitters Wiring, terminals or connectors SJB Power window motor(s) not initialized	Go to PINPOINT TEST K .
The defrost system is inoperative - MKZ	Fuse(s) Rear window defrost relay Wiring, terminals or connectors Rear window defrost grid Antenna module HVAC module Front Controls Interface Module (FCIM)	Go to PINPOINT TEST L .
The defrost system will not shut off automatically - MKZ	Rear window defrost relay Wiring, terminals or connectors HVAC module	Go to PINPOINT TEST M .
The defrost system is inoperative - Fusion, Milan	Fuse(s) Rear window defrost relay Wiring, terminals or connectors Rear window defrost grid HVAC module FCIM (if equipped with navigation system)	Go to PINPOINT TEST N .
The defrost system will not shut off automatically - Fusion, Milan	Rear window defrost relay Wiring, terminals or connectors HVAC module	Go to PINPOINT TEST O .
The delayed accessory is inoperative	Circuit breaker Accessory delay relay Wiring, terminals or connectors SJB	Go to PINPOINT TEST P .
The delayed accessory does not turn off	Accessory delay relay Wiring, terminals or connectors SJB	Go to PINPOINT TEST Q .