Verify Customer Concern
WARNING: This page is about a different car, the 2006 Mercury Milan and 2006 Ford Fusion. However, it is still accessible from the selected car via links, so may be relevant.
- Verify and document the customer concern.
- When was it first noticed?
- Did it appear suddenly or gradually?
- Did anything unusual occur that would coincide with it or precede it?
- Identify when the condition occurs:
- Hot or cold vehicle operating conditions
- Type of terrain
- City/highway driving
- Driving at a particular speed
- Coasting
- Hard acceleration
- Shifting
- Upshifts
- Downshifts
- In a particular gear
- In all gears
- Hot or cold ambient temperatures
- Has the transaxle/clutch been repaired before or components installed?
- Check the vehicle service record. Note any repairs.
- Check TSBs.