Diagnostic Test
WARNING: This page is about a different car, the 2016 Dodge Durango. However, it is still accessible from the selected car via links, so may be relevant.
- DTC PRESENT
- With the scan tool, record the PLG DTCs and any liftgate inhibitors.
- Erase the DTCs.
- Cycle the ignition off, wait 10 seconds, then cycle the ignition on.
- Operate the liftgate to the full up position and wait 30 seconds.
- Close the liftgate and repeat the previous step.
- With the scan tool, read the Active DTCs.
Does the scan tool display; B1963-00-POWER LIFTGATE STRUT PERFORMANCE?
Yes
- Go To 2.
No
- Make sure there is no intermittent binding or cold weather condition which may have caused this code to set.
- Perform the BODY VERIFICATION TEST. Refer to BODY VERIFICATION TEST .
- WEAK STRUT
- Manually open the liftgate to approximately 1/4 open position.
- Let go of the liftgate and see if it will slam shut.
- If necessary, compare the effort to open and close the liftgate with a known good vehicle.NOTE:
At this point the liftgate should hold in this position but it may slip down very slowly which is passable.
Does the liftgate hold in position or lower very slowly?
Yes
- Go To 2.
No
- Replace the Liftgate Gas Prop (strut) in accordance with the Service Information. Refer to PROP, GAS, REMOVAL .
- Perform the BODY VERIFICATION TEST. Refer to BODY VERIFICATION TEST .
- WEAK STRUT
- Manually open the liftgate to the full open position.
- Leave go of the liftgate and see if it will stay in the full up position.
Does the liftgate stay in the full up position as it should?
Yes
- No trouble found at this time. If this vehicle continues to set this DTC, replace the Liftgate Gas Prop (strut) in accordance with the Service Information. Refer to PROP, GAS, REMOVAL .
- Perform the BODY VERIFICATION TEST. Refer to BODY VERIFICATION TEST .
No
- Replace the Liftgate Gas Prop (strut) in accordance with the Service Information. Refer to PROP, GAS, REMOVAL .
- Perform the BODY VERIFICATION TEST. Refer to BODY VERIFICATION TEST .