Diagnosis and Testing: Video

WARNING: This page is about a different car, the 2011 RAM Pickup and 2011 RAM Cab & Chassis. However, it is still accessible from the selected car via links, so may be relevant.

Any diagnosis of the video system should begin with the use of a scan tool. For information on the use of the scan tool, refer to the appropriate Diagnostic Service information.

Refer to the appropriate wiring information.

VIDEO SYSTEM DIAGNOSIS TABLE

CONDITION	POSSIBLE CAUSES	CORRECTION
DVD SCREEN DOES NOT POWER ON AND CAN NOT BE ACCESSED ON THE CAN NETWORK WITH THE SCAN TOOL	1. Power and or CAN circuit maybe open.	1. Check for battery voltage at the VES connector. Repair wiring as necessary.
DVD SCREEN DOES NOT POWER ON AND CAN BE ACCESSED ON THE CAN NETWORK WITH THE SCAN TOOL	1. Screen software issue.	1. Refer to appropriate Service information. Reflash the VES
DVD DOES NOT AUTO PLAY.	1. DVD in the wrong player on two screen system.	1. Insert DVD into the DVD (RD9) player.
-	2. DVD damaged	2. Insert known good DVD and test operation.
-	3. Foreign material on DVD.	3. Clean DVD and test operation.
-	4. Condensation on DVD or optics.	4. Allow temperature of vehicle interior to stabilize and test operation.
-	5. Incorrect TIPM settings	5. Update the TIPM with the correct region and options.
RADIO DISPLAYS LIST OF CHANNELS BUT SECOND ROW SAYS UPDATING CHANNELS	1. GCI tables (Channel List) needs to be updated.	1. Mode all screens in to FM radio mode. With the vehicle outside and clear line of site to the sky. Pull IOD fuse for half an hour. Connect the IOD fuse and wait 5 minutes, turn on the radio. Channel listing will update.
UNABLE TO CHANGE MODES	1. TIPM not configured correctly.	1. Update the TIPM with the correct region and options.
REMOTE CONTROL DOES NOT WORK.	1. Batteries may be low or dead.	1. Replace the batteries.
-	2. Screen not powered on.	2. With vehicle running close and open the screen to power up the screen.
HEADPHONES DON'T WORK.	1. Batteries may be low or dead.	1. Replace the batteries.
-	2. Headphone power is off.	2. Switch the headphone power on.
-	3. Headphones on wrong channel.	3. Switch to the other channel on the side of the headphones.
-	4. Volume on headphones turned off.	4. Turn up the volume on the headphones.
RADIO DOESN'T SHOW RD9, SAT-V, AUX1 OR AUX2 VIDEO.	1. Video/Audio circuit damaged.	1. Check for loose/broke, pinched, cut or corroded Vehicle Entertainment System (VES) wires. Repair as necessary.
GREEN SCREEN IN SATELLITE VIDEO MODE	1. Defective satellite video module (not the video display).	1. Replace the satellite video module. Refer to RECEIVER, Satellite , Removal .
BLACK SCREEN.	1. Video circuit damaged.	1. Check for loose/broke, pinched, cut or corroded Vehicle Entertainment System (VES) wires. Repair as necessary.
-	2. Screen is on the buss but VES screen doesn't power ON, or have IR transmitter is ON (on second row screen).	2. Refer to appropriate service information to reflash the VES.
-	3. Defective satellite video module.	3. Replace the satellite video module. Refer to RECEIVER, Satellite , Removal .
SATELLITE AUDIO HAS NO AUDIO.	1. Audio Issue	1. Refer to audio diagnostic service information. Refer to Diagnosis and Testing .
SATELLITE VIDEO HAS NO VIDEO.	1. Obstructed line of site to the sky.	1. Take the vehicle outside to a open area and test.
-	2. Antenna or antenna cable inoperative.	2. Refer to appropriate Diagnostic Service information.
SDAR HAS NO SIGNAL.	1. Obstructed line of site to the sky.	1. Take the vehicle outside to a open area and test.
-	2. Antenna or antenna cable inoperative.	2. Refer to appropriate Diagnostic Service information.
RADIO SHOWS NO TV TAB	1. TIPM configuration incorrect.	1. Refer to appropriate Service information. Reflash the TIPM
-	2. Defective radio software	2. Reflash the radio to the latest software level.
SYSTEM NOT ACTIVATED	1. Subscription service has expired.	1. Call Sirius:1-888-539-SIRIUS (7474)