UCONNECT Access

WARNING: This page is about a different car, the 2014 RAM 3500 HD and 2014 RAM 2500 HD. However, it is still accessible from the selected car via links, so may be relevant.

A U-Connect™ Access system is factory-installed optional equipment that uses an embedded cellular module within the Radio Receiver Module (RRM) (also known as the radio or the head unit) to enable several mobile connectivity features. Vehicles equipped with the U-Connect™ Access system can be readily identified by two switch buttons on the inside rear view mirror identified with ASSIST and 9-1-1 labels.

To enable U-Connect™ Access, a subscription must be completed by the customer. Detailed directions for subscription along with other information relating to U-Connect™ Access can be found on www.driveuconnect.com or within the U-Connect™ owner manual supplement for the supported radios.

NOTE:

A free trial period of U-Connect™ Access may be offered with the sale of a new vehicle. Registration will be required to activate the trial subscription.

Subscription to U-Connect™ Access provides many features that allow cellular smart phones to be put away in favor of the integrated mobile connectivity features and functionality accessible through the use of the radio, steering wheel and voice controls in the vehicle. All Access features are only available based on subscription. Features are continually being added or changed and offerings at the time this information was last updated included:

9-1-1/Assist - The following call features are executed through the embedded cellular module of the RRM:
- 9-1-1 - Pressing the 9-1-1 button will initiate an emergency call to a Public Safety Answering Point (PSAP). The Global Positioning System (GPS) coordinates of the vehicle are made available to the emergency operator in the event help needs to be sent. In addition it opens a two way voice channel with the emergency operator allowing communication between the vehicle occupant and the emergency operator.
- Assist - Pressing the ASSIST button will present the customer with three choices. U-Connect™ Care, Vehicle Care or Roadside Assistance. These selection options are presented as soft keys in the RRM display. Selecting any one of these choices will place a call to the selected group. If there are questions about U-Connect™ Services, U-Connect™ Care can be contacted; if there are questions related to vehicle functionality, Vehicle Care can be contacted; or, if Roadside Assistance is needed, a direct call can be made.
Applications - Some of the U-Connect™ Access applications (apps) presently available include:
- SRT Performance Pages - The SRT Performance Pages app (for SRT models only) gives SRT vehicle owners access to the performance data for their vehicle. This app provides access to real-time vehicle performance information including timers (such as 0 to 60 mph elapsed time), G-force, gauges and engine performance. This data can be downloaded through the Universal Serial Bus (USB) port or the Secure Digital (SD) card slot in the vehicle for saving or sharing of performance results data.
- Points Of Interest Search - A Points Of Interest (POI) Search app gives the vehicle owner access to Yelp (POI) local business and destination information previously available on the Internet or through a mobile app, adapted for use on the radio in their vehicle. The Yelp POI Search app provides searches using predefined search categories, or custom searches using keywords and voice recognition.
- Via Mobile - The Via Mobile app leverages apps already installed on a compatible and paired iPhone or Android smart phone to enable accessibility to streaming Internet audio content through the RRM and audio system components within the vehicle. This app enables one touch access and a hands-free, radio-like user interface with no expenses besides those already being incurred to access the same content through the existing smart phone data plan. There are presently smart phone apps available for streaming audio content such as Aha Radio, iHeart Radio, Pandora and Slacker. When additional apps are made available there could potentially be access to streaming news, sports, weather, social media, comedy, audio books and other content such as special interest podcasts.
Notifications - Customers have the option to sign up for automatic electronic mail (email) or text message (Short Message Service/SMS) notifications when an Access remote services command is processed or if their vehicle theft alarm has been triggered. These notifications are set up through the Mopar Owner Connect account of the customer (www.MoparOwnerConnect.com ).
Remote Services - The distance of remote services normally available through the Remote Keyless Entry (RKE) FOB with Integrated Key (FOBIK) can be extended through cellular connectivity. These services may include remote door Lock/Unlock, remote horn and lights (Panic Mode) and remote start. An active Access subscription is required and the customer must install the U-Connect™ Access Via Mobile smart phone app on their phone. The app can be obtained through the Mopar Owner Connect account of the customer (www.MoparOwnerConnect.com ) or by downloading it from the play store for their phone. Once the smart phone app is installed, the remote services can be controlled by the customer on line through their Mopar Owner Connect account.
NOTE:
Remote services are only available based on factory installed options. Options installed at the dealer are not eligible for these services.
Stolen Vehicle Assistance - If the vehicle is stolen, stolen vehicle assistance can be used to help the police locate the vehicle. This service is based on the request of the customer to U-Connect™ Care and must first be reported to local authorities and a police report reference number obtained. U-Connect™ Care will not provide stolen vehicle assistance without a police report reference number.
Voice Texting - Voice Texting enhances the Voice Text Reply feature of the U-Connect™ Access subscription. While Voice Text Reply provides pre-formatted messages, it also lets the customer create custom messages. A message is spoken as if talking to the intended message recipient and the U-Connect™ Access voice-to-text technology converts the voice message into a text message.
NOTE:
Voice Texting and Voice Text Reply are compatible with most phones that support Bluetooth Message Access Protocol (MAP) or AT Messaging Protocol. Always check compatibility by accessing Mobile Device Support at: Uconnectphone.com . These features are not available in all markets.
Wi-Fi Hot Spot - Vehicles equipped with the U-Connect™ Access system can become a Wi-Fi hot spot with payment of a daily, weekly or monthly subscription option. This system allows the use of the vehicle as a Wi-Fi hot spot for connecting consumer Wi-Fi devices to the Internet through a Wi-Fi antenna and an embedded cellular connection that are internal and integral to the RRM and the external cellular combination antenna. The external combination antenna can be repaired separately from the RRM. The Wi-Fi Hot Spot system software is flash programmable through the Universal Serial Bus (USB) port.

Refer to www.driveuconnect.com for the latest information and helpful videos describing all of the U-Connect™ services and offerings.

The U-Connect™ Access system includes the following major components, which are described in further detail elsewhere in this service information:

Access Switches - In vehicles equipped with U-Connect™ Access, the inside rear view mirror also contains two integral push button switches and a Light Emitting Diode (LED) indicator located on the rearward-facing housing just below the center of the mirror glass for activation of the ASSIST and 9-1-1 features.
Bluetooth™ Antennas - Bluetooth™ antennas are internal and integral to the Radio Receiver Module (RRM) (also known as the radio or the head unit).
Bluetooth™ Phone - A customer-supplied and paired Bluetooth™ smart phone is a required component of the U-Connect™ Access system to enable remote services.
Body Control Module - The Body Control Module (BCM) (also known as the Common Body Controller/CBC) is the configuration master node for the vehicle. Refer to MODULE, BODY CONTROL, DESCRIPTION .
Combination Antenna - The Radio Receiver Module (RRM) (also known as the radio or the head unit) sends and receives cellular data through a roof-mounted combination antenna that also receives satellite audio and Global Positioning System (GPS) navigation signals. Refer to ANTENNA, SATELLITE, AUDIO, DESCRIPTION .
Electronic Vehicle Information Center Switch Pod - The Electronic Vehicle Information Center (EVIC) switch pod is located in the left horizontal spoke of the steering wheel. In addition to the EVIC switch buttons this switch pod contains the Voice Recognition (VR) switch button and the Phone switch button of the hands-free phone system. Refer to SWITCH, EVIC CONTROL, DESCRIPTION .
Microphones - Stereo microphones are integral to the inside rear view mirror in vehicles equipped with the hands-free phone system. These microphones are located on the top surface of the mirror housing, one to each side of center. Refer to MICROPHONE, DESCRIPTION .
Occupant Restraint Controller - The Occupant Restraint Controller (ORC) module has a dedicated hard wired circuit that provides an input to the Radio Receiver Module (RRM) (also known as the radio or the head unit) whenever a Supplemental Restraint System (SRS) deployment occurs in the vehicle.
Radio Frequency Hub Module - The Radio Frequency Hub Module (RFHM) (also known as the RF Hub) is a key component of the U-Connect™ Access remote vehicle services feature. The RFHM is located on the cab back panel within the passenger compartment beneath the back glass opening and concealed behind the cab back trim. Refer to MODULE, RADIO FREQUENCY (RF HUB), DESCRIPTION .
Radio Receiver Module - The Radio Receiver Module (RRM) (also known as the radio or the head unit) is located near the top of the instrument panel center stack area and is the primary component of the U-Connect™ Access system in this vehicle. The RRM includes a microcontroller, a Bluetooth™ transceiver, a navigation module, flash memory and sophisticated Advanced Speech Recognition (ASR) input capability through Voice Recognition (VR) software. The ASR software includes many different available languages. Each vehicle is equipped with a list of available languages, which are made available from the factory based upon languages most commonly used for the market destination. Refer to RADIO, DESCRIPTION .
U-Connect™ Access Registration And Applications - U-Connect™ Access registration must be completed before individual RRM apps or U-Connect™ Access subscription packages can be purchased from the U-Connect™ Store Front. The U-Connect™ Access Via Mobile smart phone app must also be installed on the user's compatible smart phone for the remote vehicle services features to operate. Many additional U-Connect™ Access apps are under development for later release.
Wi-Fi Antenna - The Wireless Local Area Network (WLAN) (also known as Wi-Fi) antenna is internal and integral to the RRM.
Wi-Fi Device - A customer-supplied Wi-Fi capable device is a required component of the Wi-Fi Hot Spot system.

The RRM contains a microcontroller and programming that allows it to communicate with other electronic modules in the vehicle over the Controller Area Network - Interior High Speed (CAN-IHS) data bus. In vehicles equipped with U-Connect™ Access, the RRM also uses electronic message communication with other electronic modules in the vehicle over the CAN-C data bus. Refer to COMMUNICATION, DESCRIPTION .

The U-Connect™ Access system components cannot be adjusted or repaired. If any U-Connect™ Access system component is damaged or ineffective, that component must be replaced. The external combination antenna can be repaired separately from the RRM. The U-Connect™ Access system software is flash programmable through the Universal Serial Bus (USB) port.