Diagnosis And Testing - WI-FI Hot Spot

WARNING: This page is about a different car, the 2014 RAM 1500. However, it is still accessible from the selected car via links, so may be relevant.

WARNING:

To avoid serious or fatal injury on vehicles equipped with airbags, disable the Supplemental Restraint System (SRS) before attempting any steering wheel, steering column, airbag, seat belt tensioner, impact sensor or instrument panel component diagnosis or service. Disconnect and isolate the battery negative (ground) cable, then wait two minutes for the system capacitor to discharge before performing further diagnosis or service. This is the only sure way to disable the SRS. Failure to take the proper precautions could result in accidental airbag deployment.

The hard wired circuits between components related to the Radio Receiver Module (RRM) (also known as the radio or the head unit) and the Uconnect™ Wi-Fi Hot Spot system may be diagnosed using conventional diagnostic tools and procedures. Refer to the appropriate wiring information. The wiring information includes wiring diagrams, proper wire and connector repair procedures, details of wire harness routing and retention, connector pin out information and location views for the various wire harness connectors, splices and grounds.

However, conventional diagnostic methods will not prove conclusive in the diagnosis of the RRM or the electronic controls and communication between modules and other devices that provide some features of the Uconnect™ Wi-Fi Hot Spot system. The most reliable, efficient and accurate means to diagnose the RRM or the electronic controls and communication related to Uconnect™ Wi-Fi Hot Spot system operation requires the use of a diagnostic scan tool. Refer to the appropriate diagnostic information.

NOTE:

Validation and diagnosis of many of the conditions listed below will require access to both the paired Bluetooth™ device and the PIN required for that device.

WI-FI HOT SPOT DIAGNOSIS
CONDITION	POSSIBLE CAUSES	CORRECTION
WI-FI HOT SPOT INOPERATIVE	1. Uconnect registration incomplete.	1. Select the Apps soft key in the RRM display, then select the Uconnect Registration App soft key from the Apps list. For further assistance press the ASSIST button on the inside rear view mirror to contact Uconnect Customer Care.
	2. Uconnect Wi-Fi subscription service is inactive, expired or not installed in the RRM.	2. This feature is only available with the Uconnect Wi-Fi subscription service. Be certain that the subscription service account is active and installed in the RRM.
	3. Wi-Fi capability is not enabled in user's Bluetooth device.	3. Confirm Wi-Fi setting in user's Bluetooth device is enabled. Refer to the user's manual for that device.
	4. Selected Wireless Access Point (WAP) is incorrect.	4. Confirm that correct WAP is selected in user's Bluetooth device. Refer to the user's manual for that device.
	5. Wireless Access Point (WAP) password or security settings incorrect.	5. Use the Application Settings menu of the RRM to confirm or adjust the WAP password and security settings.
	6. Cellular antenna issue.	6. Refer to the Audio And Video System service information for further diagnosis of the cellular antenna.