Steering Effort Hard in One or Both Directions

Condition	Action
Verify the customer complaint	Test the vehicle on a shop hoist or road test. It may be necessary to compare to a like vehicle to determine if an issue is present.
Loss of battery voltage at steering gear	Inspect the battery cable connection for looseness and corrosion. Inspect/test the battery. Battery Inspection/Test
Loss of battery voltage at steering gear	NOTE: Wiring harness, connectors, and terminals that are part of the electric belt drive rack and pinion steering gear cannot be repaired, the appropriate electric belt drive rack and pinion steering gear component must be replaced. Inspect the power steering wiring harness extension harness connectors and terminals leading to the steering gear for looseness, corrosion, and/or damage. Power Steering Wiring Harness Extension Harness Replacement (With RC1) , or Power Steering Wiring Harness Extension Harness Replacement (Without RC1)
Loss of battery voltage at steering gear	NOTE: Wiring harness, connectors, and terminals that are part of the electric belt drive rack and pinion steering gear cannot be repaired, the appropriate electric belt drive rack and pinion steering gear component must be replaced. Inspect the power steering control module wiring harness connectors and terminals leading to the steering gear for looseness, corrosion, and/or damage. Power Steering Control Module Wiring Harness Replacement (Power with RC1) , or Power Steering Control Module Wiring Harness Replacement (Power without RC1) , or Power Steering Control Module Wiring Harness Replacement (Torque Sensor with RC1) , or Power Steering Control Module Wiring Harness Replacement (Torque Sensor without RC1) If connectors and terminals are damaged and/or corroded at the Power Assist Motor, replace the Power Steering Assist Motor. Power Steering Assist Motor Replacement
Loss of communication with the electric belt drive rack and pinion steering gear.	NOTE: Wiring harness, connectors, and terminals that are part of the electric belt drive rack and pinion steering gear cannot be repaired, the appropriate electric belt drive rack and pinion steering gear component must be replaced. Inspect wiring harness, connectors and terminals at the electric belt drive rack and pinion steering gear torque sensor for looseness, corrosion, and/or damage. If the wiring harness, connectors and terminals are damaged and/or corroded at the power steering gear torque sensor, replace the electric belt drive rack and pinion steering gear. Electric Belt Drive Rack and Pinion Steering Gear Replacement (L84, L87, RC1) , or Electric Belt Drive Rack and Pinion Steering Gear Replacement (L84, L87, without RC1) , or Electric Belt Drive Rack and Pinion Steering Gear Replacement (LM2)
Binding in the inner tie rod ends.	Inspect the inner tie rods. Steering Linkage Inspection
Binding in the outer tie rod ends.	Lubricate the outer tie rod ends Inspect the outer tie rods. Steering Linkage Inspection
Binding in the ball joints.	Inspect the ball joints. Lower Control Arm Ball Joint Inspection
Binding in the upper intermediate steering shaft.	Replace the upper intermediate steering shaft. Upper Intermediate Steering Shaft Replacement (L84, L87) , or Upper Intermediate Steering Shaft Replacement (LM2)
Binding in the upper intermediate steering shaft boot.	Replace the intermediate steering shaft. Intermediate Steering Shaft Replacement
Binding in the intermediate steering shaft.	Replace the intermediate steering shaft. Intermediate Steering Shaft Replacement
Binding in the steer gear boots.	Replace the steering gear boot. Steering Gear Boot Replacement (With RC1) , or Steering Gear Boot Replacement (Without RC1)
Binding in the steering column.	Replace the steering column. Steering Column Replacement (N33, N37) , or Steering Column Replacement (N38)
Binding in the electric belt drive rack and pinion steering gear.	Replace the electric belt drive rack and pinion steering gear. Electric Belt Drive Rack and Pinion Steering Gear Replacement (L84, L87, RC1) , or Electric Belt Drive Rack and Pinion Steering Gear Replacement (L84, L87, without RC1) , or Electric Belt Drive Rack and Pinion Steering Gear Replacement (LM2)
Binding in the front wheel drive shaft inner joint or boot.	Replace the front wheel drive shaft. Front Wheel Drive Half Shaft Replacement - Left Side , or Front Wheel Drive Half Shaft Replacement - Right Side
Binding in the front wheel drive shaft outer joint or boot.	Replace the front wheel drive shaft. Front Wheel Drive Half Shaft Replacement - Left Side , or Front Wheel Drive Half Shaft Replacement - Right Side