Diagnostic Aids

WARNING: This page is about a different car, the 2019 Chevrolet Malibu. However, it is still accessible from the selected car via links, so may be relevant.

Inspect the front view camera sensor, on the windshield near the inside rearview mirror, to make sure it is attached properly to the windshield.

Visually inspect the vehicle for any aftermarket add on equipment like bug deflectors, windshield tint/banners, grille emblems, push bars, license plates, etc. These items could block the camera's view. Question the customer to see if this concern started after the installation of the aftermarket equipment. Remove any aftermarket items and retest system for proper operation

Foul weather such as snow, ice, heavy rain, road spray conditions may limit the sensors ability to "see". Also, a buildup of mud, snow, frost, dirt, bugs, etc. on the windshield can cause a blockage. One example, if the windshield has a buildup of frost/snow/ice which covers the front camera, the system may detect a blockage. After the defroster warms the windshield and melts away the frost/snow/ice the system will become operational.

In some instances, a "Forward Collision System Reduced" message or "Automatic Collision Prep Reduced" message may be displayed on the driver information center. This is a normal result of forward automatic braking being set to "Alert" instead of "Alert and Brake" in vehicle personalization. No correction is necessary; this is normal operation. Discuss with the customer the operating characteristics of the vehicle personalization settings and set forward automatic braking to "Alert and Brake" if desired.