Circuit/System Verification

WARNING: This page is about a different car, the 2019 Chevrolet Malibu. However, it is still accessible from the selected car via links, so may be relevant.

Verify no DTC's are present.
- If any DTC's are present.
  Refer to Diagnostic Trouble Code (DTC) List - Vehicle
- Go to next step: If no DTC's are present.
Verify the correct settings on the radio and the connected device that will allow Apple CarPlay functionality.
- If the settings are not correct.
  Refer to the vehicle and devices owner manual or manufacturers website for details on enabling CarPlay.
- Go to next step: If the settings are correct.
Verify the software is up to date on the connected device, refer to the device's owner manual or manufacturers website.
- If the connected device software is not up to date.
  Recommend the customer update their device to the newest software version.
- Go to next step: If the connected device software has the newest version.
Connect a compatible USB device to the USB port and attempt to play audio from the customers vehicle.
Verify audio is heard through the infotainment system while operating the USB device.
- If audio is not heard.
  Refer to Auxiliary Audio Input Malfunction (IOR) , or Auxiliary Audio Input Malfunction (IOS/IOU)
- Go to next step: If audio is heard.
Verify the A11 Radio detects the connected device when plugged in by noting a change in the Phone Projection/Apple CarPlay icon on the Home screen.
- If the A11 Radio does not show a change in the Phone Projection/Apple CarPlay icon.
1. Verify the device's cable is recommended or approved by the device manufacture and there is no damage to the cable or terminals.
  NOTE:
  Vehicles equipped with RPO PPW have wireless phone projection
  - If the cable is not the correct part or damage is noted advise the customer.
  - Go to next step: If no issues with the cable
2. Perform a device rest by holding both the Home and Power buttons on the device.
3. Attempt to launch the application by pressing the Phone Projection/Apple CarPlay icon within the Home screen.
  - If the application does not launch
4. Perform the 3 vehicle Factory Resets located in Setting>System>Return to Factory Settings.
- Go to next step: If the A11 Radio does show a change in the Phone Projection/Apple CarPlay icon.
Attempt to launch the application by pressing the Phone Projection/Apple CarPlay icon within the Home screen.
- If the application does not launch
1. Perform the 3 vehicle Factory Resets located in Setting> System> Return to Factory Settings.
- Go to next step: If the application does launch
  Go to next step: All OK.