Missing XM Channels or No Audio On Certain XM Channels
WARNING: This page is about a different car, the 2019 Chevrolet Malibu. However, it is still accessible from the selected car via links, so may be relevant.
- Locate vehicle with a clear view of the southern and western sky while channel 1 is playing audio.
- Record the XM Radio ID from channel 0 in the vehicle and call XM at US: www.xmradio.com or 1-800-556-3600 prompt 2 or Canada: 1-877-438-9677 and verify the customer's account is properly setup for the customer and has active XM service for the vehicle. Note: For concerns with missing channels, it is necessary to verify channel status with XM (some channels may be moved or deleted by XM and some are package specific or are listed as Online listening only).
- Perform an Ignition/RAP Power cycle
- Verify that "no audio" or "missing channels" condition still exists (Review all channels and documenting those channels that are missing or have no audio).
- Call XM again and request the XM advisor to deactivate the service. From there, verify that the deactivation was received by the receiver by verifying they only have Channels 0 and 1 available. This process could take 5+ minutes.
- Perform an Ignition/RAP Power cycle (Should still see only channel 0 and channel 1 present after this power cycle).
- Call XM and Activate the receiver with the SiriusXM programming package appropriate for the capability of the audio system.
- The activation can take up to 30 minutes to complete. Do not attempt to change from channel 1 until the XM advisor says it is ok to change channels. (Note: A slight mute in the audio may be heard on some models during the activation).
- Once other channels appear, wait a few more minutes for all channels to load properly, then turn the radio off.
- Perform an Ignition/RAP Power cycle
- Check activation status (Proceeded with checking ALL available channels for no audio condition).
- Power cycle vehicle.
- Recheck activation status (Checked all previously suspect channels written down earlier in step 4).
NOTE:
If the concern is still present after following the previous steps. It may be necessary to perform a 24hr deactivation and then reactivate to resolve.