Diagnostic Aids
WARNING: This page is about a different car, the 2019 GMC Savana 3500, 2019 GMC Savana 2500, 2019 Chevrolet Express 3500, and 2019 Chevrolet Express 2500. However, it is still accessible from the selected car via links, so may be relevant.
- Verify the mobile device is properly configured for the feature being used. Refer to the device manufacturer's information.
- Verify the device has the latest software available. Refer to the device manufacturer's information.
- Verify the function/feature that is being used is supported by the mobile device.
- The device must be paired to the radio to use the available Bluetooth ® feature (s). The pairing process must only be performed once for each device, unless that device's information is deleted.
- The system can store pairing information for multiple devices, certain radios can have up to two devices actively connected at any given time, refer to owners manual for further details.
- For features that require a cellular connection make sure to perform tests in an area where the customers device has a strong signal.
- Close all other applications running in the background on the phone.
- If issue persists unpair the phone in both the phone and radio settings, then start the pairing process over from the beginning.