Ignition Key Cannot Be Inserted, Rotated, or Removed from the Ignition Lock Cylinder
WARNING: This page is about a different car, the 2019 GMC Savana 3500, 2019 GMC Savana 2500, 2019 Chevrolet Express 3500, and 2019 Chevrolet Express 2500. However, it is still accessible from the selected car via links, so may be relevant.
| Step | Action | Yes | No |
|---|---|---|---|
| 1 |
|
Go to Step 4 | Go to Step 2 |
| 2 | Verify the ignition key cannot be turned to the OFF position. Can the ignition key be turned to the OFF position? |
Go to Step 3 | Go to Step 7 |
| 3 | Verify the ignition key cannot be removed from the ignition lock cylinder. Can the ignition key be removed from the ignition lock cylinder? |
Go to Step 7 | Go to Step 9 |
| 4 | Verify the ignition key cannot be fully inserted and rotated without sticking in any position. Can the ignition key be fully inserted into the ignition lock cylinder and be rotated without sticking in any position? |
Go to Step 7 | Go to Step 5 |
| 5 | Inspect for an incorrect, worn, or damaged ignition key. Is the ignition key incorrect, worn, or damaged? |
Go to Step 10 | Go to Step 6 |
| 6 | Inspect the ignition key. Clean the entire middle groove area of the ignition key. Can the cleaned key be fully inserted into the ignition lock cylinder and be rotated without sticking in any position? |
Go to Step 11 | Go to Step 10 |
| 7 | Verify the adjustment of the shift control cable. Refer to Range Selector Lever Cable Adjustment
. Can the ignition key be turned to the OFF position and be removed? |
Go to Step 12 | Go to Step 8 |
| 8 | Attempt to override the ignition lock solenoid on the ignition and start switch housing. Can the ignition key be turned to the OFF position and be removed? |
Go to Step 9 | Go to Step 11 |
| 9 | Inspect the electrical system for improper operation. Refer to Testing for Intermittent Conditions and Poor Connections . Can the ignition key be turned to the OFF position and be removed? |
Go to Step 12 | Go to Step 11 |
| 10 | Replace the ignition key. Refer to Adding Keys
. Did you complete the repair? |
Go to Step 12 | - |
| 11 | Replace the ignition lock cylinder. Refer to Ignition Lock Cylinder Replacement
. Did you complete the repair? |
Go to Step 12 | - |
| 12 | Operate the system in order to verify the repair. Did you correct the condition? |
System OK | - |