17287 - 02 Frontal Airbag And PRETENSIONER Non Deploy (17287-02)

17287 - 02 FRONTAL AIRBAG AND PRETENSIONER NON DEPLOY

SERVICE CAMPAIGN BULLETIN

SERVICE INFORMATION

Reference Number:  N172105680	Release Date:  February 2018
Revision:  01
Revision Description:  This bulletin is being revised to remove the screenshot attachment requirement in the Service Procedure and Warranty Information sections. Please discard all previous copies of bulletin 17287-01.

Attention:

It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. All involved vehicles that are in dealer inventory must be held and not delivered to customers, dealer traded, or used for demonstration purposes until the repair contained in this bulletin has been performed on the vehicle.

Make	Model	Model Year		RPO	Description
		From	To
Buick	Encore	2014	2017
	LaCrosse	2014	2016
Cadillac	Escalade	2015	2016
	Escalade ESV
Chevrolet	Caprice	2014	2016
	Corvette	2014	2017
	Silverado HD	2015	2016
	Silverado LD	2014	2017
	Spark EV	2014	2016
	SS
	Suburban	2015	2017
	Tahoe
	Trax	2015	2016
GMC	Sierra HD	2015	2017
	Sierra LD	2014	2017
	Yukon	2015	2017
	Yukon XL

Involved vehicles are marked "open" on the Investigate Vehicle History screen in GM Global Warranty Management system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections and/or repairs.

Condition

This condition relates to General Motors' prior recall number 16V-651 (16007). In receiving service for the condition covered by this recall, some vehicles may not have received the new software for the sensing and diagnostic module (SDM) that is necessary to remedy the recall condition. General Motors has decided that a defect which relates to motor vehicle safety exists in these vehicles. As GM stated in its Part 573 report filed in connection with recall number 16V-651 (16007), the original SDM software in these vehicles, which controls airbag and pretensioner deployment, contains a defect which may prevent the deployment of frontal airbags and pretensioners in certain rare circumstances. If the frontal airbags and seatbelt pretensioners do not deploy when required, there is an increased risk of injury to occupants in a crash.

Correction

Dealers will reprogram the SDM with new software that eliminates this defect using a revised service procedure. In vehicles with any previous deployment events recorded in the SDM, the dealers will replace the existing SDM with a new SDM containing the latest software.

PARTS INFORMATION

Note: If a replacement is required, use the VIN and the GM Electronic Parts Catalog (EPC) to determine which SDM to order. It is estimated that only 1% of involved vehicles will require SDM replacement. Due to limited initial parts availability, dealers are encouraged not to order recall parts for use as shelf stock.

WARRANTY INFORMATION

SERVICE INFORMATION

Labor Operation	Description	Labor Time	Trans. Type	Net Item
* 9102923	Inflatable Restraint Sensing and Diagnostic Module Reprogramming with SPS	0.3	ZFAT	N/A
* 9102924	Replace Airbag Sensing and Diagnostic Module (Includes Programming)	**	ZFAT	N/A
9103292	Customer Reimbursement Approved - For USA and Canada dealers only - For Export dealers only	N/A 0.2	ZFAT	***
9103293	Customer Reimbursement Denied - For USA dealers only	N/A	ZFAT	****

Note: To avoid having to "H" route the customer reimbursement transaction for approval, it must be submitted prior to the repair transaction.

* To avoid warranty transaction rejections, the SPS Warranty Claim Code must be entered into the GWM system when submitting this transaction.

** Refer to Airbag Sensing and Diagnostic Module Replacement in the LTG for the appropriate labor time on the make and model being repaired.

*** For USA and Canada: Submit the dollar amount reimbursed to the customer in Net/Reimbursement. Submit $20.00 administrative allowance in Net/Admin Allowance.

For Export: Submit the dollar amount reimbursed to the customer in Net/Reimbursement.

**** Submit $10.00 administrative allowance in Net/Admin Allowance.

SERVICE PROCEDURE

• Ensure the programming tool is equipped with the latest software and is securely connected to the data link connector. If there is an interruption during programming, programming failure or control module damage may occur.
• Stable battery voltage is critical during programming. Any fluctuation, spiking, over voltage or loss of voltage will interrupt programming. When required install the EL-49642  SPS Programming Support Tool to maintain system voltage. If not available, connect a fully charged 12 V jumper or booster pack disconnected from the AC voltage supply. DO NOT connect a battery charger.
• Turn OFF or disable systems that may put a load on the vehicles battery such as; interior lights, exterior lights (including daytime running lights), HVAC, radio, etc.
• Clear DTCs after programming is complete. Clearing powertrain DTCs will set the Inspection/Maintenance (I/M) system status indicators to NO.

Programming SDM 

Pre-SPS Programming Tips

• Verify the vehicle is not in "Transport Mode" before beginning programming.
• Record and clear all DTC's in the vehicle before reprogramming the SDM.

1. Access the Service Programming System (SPS) and follow the on-screen instructions.
2. On the SPS Supported Controllers screen, select K36 Inflatable Restraint Sensing and Diagnostic Module - Programming and Setup and follow the on-screen instructions.
   1. To avoid warranty transaction rejections, the SPS Warranty Claim Code must be entered into the GWM system when submitting this transaction.

      Courtesy of GENERAL MOTORS COMPANY

      IMPORTANT:

      The screen above should show all "PASS" or "SKIPPED" and/or PASS" if the programming event is successful. If ANY of the results show "FAILED", proceed to "Unable to Program SDM" section.

3. Record SPS Warranty Claim Code on job card for warranty transaction submission.
4. At the end of programming, choose the "Clear All DTCs" function on the SPS screen.
   • If the SDM programming fails, refer to Unable to Program SDM.

Unable to Program SDM 

SPS Programming Tips

• If there is a deployment loop failure, please make sure the ignition switch is in the "Run" position, not the Accessory position. This typically occurs with push button Start. To verify the ignition switch is in the "Run" position go into GDS2, select the ECM and check for ignition 1 voltage. If it is at 12+ volts the ignition switch is in the correct position.
• If a Buick Encore displays an E-4491 programming failure, please check that the vehicle was built in TIS2Web as a light duty truck, not a passenger car.

1. Using the GDS2 scan tool, build the vehicle and proceed to the Identification Information screen using the following path: Module Diagnostics>Inflatable Restraint Sensing and Diagnostic Module > Identification Information.
2. Note the value for parameter name "Software Module 1 Identifier" and "Software Module 2 Identifier."

   Courtesy of GENERAL MOTORS COMPANY

   NOTE:

   "Software Module 1 Identifier" and "Software Module 2 Identifier" provides deployment or near-deployment event information.

   • If the value is greater than 0 for either of these parameters, replace the SDM. Refer to Airbag Sensing and Diagnostic Module Replacement  in SI. Print the Identification Information screen and retain it with the Repair Order (RO).
   • If the value for these parameters is 0, attempt to continue programming one more time before contacting the Techline Customer Support Center (TCSC) at 1-800-828-6860 (English) or 1-800-503-3222 (French). Refer to Unsuccessful Programming Recovery in SI. DO NOT use "Proceed with Same VIN" to return to Supported Controllers screen.

DEALER RESPONSIBILITY - FOR US AND EXPORT (US STATES, TERRITORIES, AND POSSESSIONS)

It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied.

The US National Traffic and Motor Vehicle Safety Act provides that each vehicle that is subject to a recall of this type must be adequately repaired within a reasonable time after the customer has tendered it for repair. A failure to repair within sixty days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time. If the condition is not adequately repaired within a reasonable time, the customer may be entitled to an identical or reasonably equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance for depreciation. To avoid having to provide these burdensome remedies, every effort must be made to promptly schedule an appointment with each customer and to repair their vehicle as soon as possible. In the recall notification letters, customers are told how to contact the US National Highway Traffic Safety Administration if the recall is not completed within a reasonable time.

DEALER RESPONSIBILITY - ALL

All new, used, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc. in dealers' possession and subject to this recall must  be held and inspected/repaired per the service procedure of this bulletin before  customers take possession of these vehicles. Involved vehicles must be held and not delivered to customers, dealer-traded, released to auction, used for demonstration, or any other purpose.

All GM Certified Used vehicles currently in the dealers' inventory within the Certified Pre-Owned Inventory System (CPOIS) will be de-certified and must be held and remedied per the service procedure in this bulletin. Upon submitting an accepted/paid warranty transaction in the Global Warranty Management (GWM) system, the vehicle can be re-certified for sale within the CPOIS system, or once again be used in the CTP program.

Dealers are to service all vehicles subject to this recall at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward.

Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. A copy of the customer letter is provided in this bulletin for your use in contacting customers. Recall follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter.

In summary, whenever a vehicle subject to this recall enters your vehicle inventory, or is in your dealership for service in the future, you must take the steps necessary to be sure the recall correction has been made before selling or releasing the vehicle.

DEALER REPORTS

For dealers with involved vehicles, a listing with involved vehicles has been prepared and will be provided to U.S. and Canadian dealers through the GM GlobalConnect Recall Reports, or sent directly to export dealers. The listing may contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this recall is a violation of law in several states/provinces/countries. Accordingly, you are urged to limit the use of this report to the follow-up necessary to complete this recall.

COURTESY TRANSPORTATION - FOR USA & CANADA

Courtesy transportation is available for customers whose vehicles are involved in a product program and still within the warranty coverage period. See General Motors Service Policies and Procedures Manual, Sections 1.4 and 6.1.10, for courtesy transportation program details.

CUSTOMER NOTIFICATION

USA & Canada - General Motors will notify customers of this recall on their vehicle (see copy of customer letter included with this bulletin).

Export - Letters will be sent to known owners of record located within areas covered by the US National Traffic and Motor Vehicle Safety Act. For owners outside these areas, dealers should notify customers using the attached sample letter.

CUSTOMER REIMBURSEMENT

Customer requests for reimbursement of previously paid repairs to correct the condition described in this bulletin are to be submitted to the dealer prior to or by July 31, 2018. See General Motors Service Policies and Procedures Manual, Section 6.1.11 - Product Field Action Customer Reimbursement Procedure (USA & Canada) or local Policies and Procedures, for details.

OWNER LETTER

August 2017

This notice applies to your vehicle, VIN:  _____________________________________

Dear General Motors Customer:

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.

General Motors has decided that a defect, which relates to motor vehicle safety, exists in certain 2014-2017 model year Buick Encore, Chevrolet Corvette, Silverado LD, GMC Sierra LD vehicles, 2014-2016 model year Buick Lacrosse, Chevrolet Caprice Police, Spark EV, SS vehicles, 2015-2016 model year Cadillac Escalade, Escalade ESV, Chevrolet Silverado HD, Trax vehicles, 2015-2017 model year Chevrolet Suburban, Tahoe, GMC Sierra HD, Yukon, Yukon XL vehicles. As a result, GM is conducting a safety recall. We apologize for this inconvenience. However, we are concerned about your safety and continued satisfaction with our products.

IMPORTANT: Your vehicle is involved in GM recall 17287. Schedule an appointment with your GM dealer. This service will be performed for you at no charge  .

Why is your vehicle being recalled?	In receiving service for the condition covered by GM recall number 16V-651 (16007), your vehicle did not receive the new sensing and diagnostic module (SDM) software that is necessary to remedy the recall condition. The original SDM software in your vehicle, which controls airbag and pretensioner deployment, contains a defect which may prevent the deployment of frontal airbags and pretensioners in certain rare circumstances. If the frontal airbags and seatbelt pretensioners do not deploy when required, there is an increased risk of injury to occupants in a crash.
What will we do?	Your GM dealer will reprogram the SDM with new software that eliminates this defect using a revised service procedure. In vehicles with any previous deployment events recorded in the SDM, the dealers will replace the existing SDM with a new SDM containing the latest software. This service will be performed for you at no charge. Because of service scheduling requirements, it is likely that your dealer will need your vehicle longer than the actual service correction time of approximately 20 minutes up to two hours.
What should you do?	You should contact your GM dealer to arrange a service appointment as soon as possible.
Did you already pay for this repair?	Even though you may have already had repairs for this condition, you will still need to take your vehicle to your dealer for additional repairs. If you have paid for repairs for the recall condition, please complete the enclosed reimbursement form and present it to your dealer with all required documents. Working with your dealer will expedite your request, however, if this is not convenient, you may mail the completed reimbursement form and all required documents to Reimbursement Department, PO Box 33170, Detroit, MI 48232-5170. The completed form and required documents must be presented to your dealer or received by the Reimbursement Department by July 31, 2018, unless state law specifies a longer reimbursement period.
Do you have questions?	If you have questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer Assistance Center at the number listed below.

Division	Number	Text Telephones (TTY)
Buick	1-866-608-8080	1-800-832-8425
Cadillac	1-866-982-2339	1-800-833-2622
Chevrolet	1-800-630-2438	1-800-833-2438
GMC	1-866-996-9463	1-800-462-8583
Puerto Rico - English	1-800-496-9992
Puerto Rico - Espa n ol	1-800-496-9993
Virgin Islands	1-800-496-9994

If after contacting your dealer and the Customer Assistance Center, you are still not satisfied we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at 1.888.327.4236 (TTY 1.800.424.9153), or go to http://www.safercar.gov. The National Highway Traffic Safety Administration Campaign ID Number for this recall is 17V437.

Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.

Jeffrey M. Boyer

Vice President

Global Vehicle Safety

Enclosure

GM Recall 17287