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Home >> Chevrolet >> 2010 >> Traverse LT, AWD >> Repair and Diagnosis >> External Pages >> Different car >> Section 480 (Power Door Lock System And Release Systems) >> Diagnostic Information and Procedures >> DTC B396A: Liftgate Motor Power Open/Close Malfunction >> Diagnostic Aids

Diagnostic Aids

WARNING: This page is about a different car, the 2016 GMC Acadia, 2016 Chevrolet Traverse, and 2016 Buick Enclave. However, it is still accessible from the selected car via links, so may be relevant.
NOTE:

Before testing can be performed the liftgate must be opened. Refer to Opening the Liftgate Without Electrical Power  for the appropriate procedure.

Whenever the liftgate control module loses power or is disconnected, the ignition must be cycled OFF then ON in order to reactivate the liftgate control module.

In some circumstances high or low control circuit faults may cause the liftgate control module to react as if the liftgate has encountered an object in its travel and reverse direction.