How to Identify Navigation DVD Versions, and How to Inspect A DVD for Damage

To determine the navigation version on a particular model, start the engine, then locate the audio-navigation unit. Open the DVD door, and push the eject button to eject the DVD. Hold the DVD by the edges, and check for these items:

• Check any official Honda service website for more service information about the navigation DVDs label color and versions.
• Read the DVD version on the label, and note it on the repair order. The version number is near the bottom of the label text (for example, ver: 6.23A). You will need this version number:
  • To verify that the DVD version is appropriate for the vehicle. Check any official Honda service website for more service information.
  • Any time you call Tech Line regarding a navigation system issue.
  • To answer customer inquires concerning update or coverage issues.
    NOTE: Customers may obtain DVDs from sources outside the normal ordering process. If you determine this is the case, recommend that your customer purchase the appropriate DVD from the Honda Disc Fulfillment Center (see ORDERING A DVD).
  • Check the underside of the DVD for signs of mishandling. Deep scratches, or random scratches, light swirl marks, or fingerprints can cause random lock-ups, reboots, erratic voice response, erratic positioning errors, and DVD read or format errors.
    NOTE: A damaged DVD is not covered under warranty unless the disc is damaged by the audio-navigation unit. Damage by the audio-navigation unit typically appears as circular scratches caused by something rubbing against the DVD as it spins. The damage may appear as arcs or complete circles on the DVD reading surface.
  • Verify that the underside of the DVD is silver, and not a copy with a blue color. Copies will not work properly and can cause other symptoms that mimic hardware problems.
• Incorrectly colored DVDs being put into the navigation unit. This causes the system to either display error messages, or causes system malfunctions that mimic a hardware problem. This results in the customer leaving with a malfunctioning navigation system.
• The DVD version provided to the customer is out-of date or incompatible with a particular model. This inconveniences your customer by delaying the repair, or by causing additional (and unnecessary) returns to your dealership.
• The customer experiences bugs or other issues that have already been resolved in later versions currently available at the fulfillment desk.

If the DVD is defective, or has any of the issues mentioned above, return the vehicle to your customer and recommend that they order the proper DVD from the Honda Disc Fulfillment Center.