PC card will not play/card icon on audio screen cannot be selected (with navigation)

Unfortunately there are no error messages and no diagnostics for the PC card. There are many reasons why a card won't play audio files in the audio-navigation unit.

• The card may not be fully inserted into the slot. Eject the card, and inspect for warping or damage to the edge connector. Never use excessive force to insert a card. This can result in damage to the pins in the rear of the slot.
• The customer's card may contain audio files that are not recognized by the system. Only MP3 and WMA music files are played.
• The flash card type may not be accepted by the system. Only Compact Flash and ATA cards have been tested.
• The card's PCMCIA adaptor may be preventing a known-good card from playing. New PCMCIA adaptors are constantly being released, and have not been tested.
• The card's capacity may exceed 1 GB. Only cards with capacities of up to 1 GB (1000 MB) have been tested.
• There may not be any files on the card. Some cards have write protection, make sure it is turned off before putting files on the card.
• Although flash memory chips are reliable, occasionally they develop bad sectors or other formatting errors that prevents them from playing. The customer should re-format the card using the FAT or FAT32 format.
• The card may have been damaged by heat. Suggest that the customer remove their card when exiting the vehicle.
• The customer may have formatted the card using the format NTFS. Only the formats FAT and FAT32 are accepted by the system.
• Hard Disc Drive (HDD) cards may not work properly in the system and can overheat and quit functioning, particularly in a hot vehicle. They are not recommended.
• The filing structure of the card may exceed the specification of 8 folder levels deep, 99 folders maximum, and 999 total tracks maximum. If any of these limitations is exceeded, the system may not properly display or play the tracks.