No sound is heard from the speaker(s) (display is normal) (with navigation)

WARNING: This page is about a different car, the 2011 Honda Insight and 2010 Honda Insight. However, it is still accessible from the selected car via links, so may be relevant.

NOTE:

Check the vehicle battery condition first (see 12 VOLT BATTERY TEST ).
Check the connectors for poor connections or loose terminals.
Do the individual speaker test (see ELECTRICAL NOISE TEST ).
Set the fader and balance positions to the center.
Before doing this symptom troubleshooting, do the audio unit power switch will not turn on troubleshooting (see AUDIO-NAVIGATION UNIT POWER SWITCH WILL NOT TURN ON (NO INFORMATION DISPLAY AND NO SOUND) (WITH NAVIGATION) ).

Turn the ignition switch to ON (II).
Make sure the volume is not set to the MIN level, and check for sound in all modes (AM/FM, CD, USB).
Is there sound in all modes, and is the sound normal?

YES -System is OK at this time. Check for poor connections at the audio-navigation unit and speakers.

NO -
- If there is no sound in all modes, go to step 3.
- If there is no sound in AM/FM mode, go to AM or FM radio reception interference (see POOR AM OR FM RADIO RECEPTION OR INTERFERENCE (WITH NAVIGATION) ).
- If there is no sound in CD mode, go to the audio disc does not play (see AUDIO DISC DOES NOT PLAY ).
- If there is no sound in the USB mode, go to the USB input sound is low or cannot be heard (see USB INPUT SOUND IS LOW OR CANNOT BE HEARD (WITH NAVIGATION) ).
Turn the ignition switch to LOCK (0).
Check the speaker(s) with no sound for any damage.
Is there any damage?

YES -Replace the speaker (see SPEAKER TEST/REPLACEMENT ), and recheck.

NO -go to step 5.
Remove the speaker(s) with no sound (see SPEAKER TEST/REPLACEMENT ), and disconnect its connector.
Check the speaker 2P connector for a loose or poor connection.
Reconnect the speaker 2P connector, and recheck the symptom; does it still fail?

YES -go to step 7.

NO -Intermittent failure. Operation is normal.
Test the speaker(s) (see SPEAKER TEST/REPLACEMENT ).
Is the speaker OK?

YES -go to step 8.

NO -Replace the speaker(s) (see SPEAKER TEST/REPLACEMENT ), and recheck.
Reconnect the speaker connector.
Remove the audio-navigation unit (see AUDIO-NAVIGATION UNIT REMOVAL/INSTALLATION ), and disconnect audio-navigation unit connector A (24P).

Check for continuity between body ground and audio-navigation unit connector A (24P) according to the table.

NOTE: If no sound is heard from all speakers, check all of the wiring for short.

SPEAKER WIRE COLOR TERMINAL CHART

Speaker	Terminal	Wire color
Driver's door speaker	A22 (-)	GRY
Driver's door speaker	A23 (+)	LT BLU
Left tweeter	A22 (-)	GRY
Left tweeter	A23(+)	LT BLU
Front passenger's door speaker	A18 (-)	RED
Front passenger's door speaker	A19 (+)	BLU
Right tweeter	A18 (-)	RED
Right tweeter	A19 (+)	BLU
Left rear door speaker	A10 (-)	BRN
Left rear door speaker	A11 (+)	GRY
Right rear door speaker	A6 (-)	ORN
Right rear door speaker	A7 (+)	BLU

Fig 1: Audio-Navigation Unit Connector A (24P)

Courtesy of AMERICAN HONDA MOTOR CO., INC.

Is there continuity?

YES -Repair a short to body ground in the wire(s) between the audio-navigation unit and the speaker.

NO -go to step 11.

Disconnect the left tweeter 2P connector and the right tweeter 2P connector.

Measure the resistance between each pair of speaker terminals at audio-navigation unit connector A (24P) according to the table.

SPEAKER WIRE COLOR TERMINAL CHART

Speaker	Terminal	Wire color
Driver's door speaker	A22 (-)	GRY
Driver's door speaker	A23 (+)	LT BLU
Front passenger's door speaker	A18 (-)	RED
Front passenger's door speaker	A19 (+)	BLU
Left rear door speaker	A10 (-)	BRN
Left rear door speaker	A11 (+)	GRY
Right rear door speaker	A6 (-)	ORN
Right rear door speaker	A7 (+)	BLU

Fig 2: Audio-Navigation Unit Connector A (24P)

Courtesy of AMERICAN HONDA MOTOR CO., INC.

Is there about 4 Ω?

YES -go to step 13.

NO -Repair an open or a short in the wire between the audio-navigation unit and the speaker.

Disconnect the connector(s) from the front speaker(s).
Connect the tweeter connector terminal (+)and (-) with a jumper wire.

Fig 3: Connecting Tweeter Connector Terminal With Jumper Wire
Courtesy of AMERICAN HONDA MOTOR CO., INC.

Check for continuity between each pair of speaker terminals at audio-navigation connector A (24P) according to the table.

SPEAKER WIRE COLOR TERMINAL CHART

Speaker	Terminal	Wire color
Left tweeter	A22 (-)	GRY
Left tweeter	A23 (+)	LT BLU
Right tweeter	A18 (-)	RED
Right tweeter	A19(+)	BLU

Fig 4: Audio-Navigation Unit Connector A (24P)

Courtesy of AMERICAN HONDA MOTOR CO., INC.

Is there continuity?

YES -Substitute a known-good audio-navigation unit (see AUDIO-NAVIGATION UNIT REMOVAL/INSTALLATION ), and recheck. If the symptom/indication goes away, replace the original audio-navigation unit.

NO -Repair an open in the wire between the audio-navigation unit and the speaker.