Diagnostic Aids
WARNING: This page does not describe the selected car, but rather 6 other vehicles, including the 2002 GMC Yukon XL, 2002 GMC Yukon, 2002 Chevrolet Tahoe, 2002 Chevrolet Suburban, and 2002 Cadillac Escalade EXT. However, it is still accessible from the selected car via links, so may be relevant.
The customer concern may have been due to a lack of cellular service in a given area or a failure in the National Cellular Network infrastructure that has since been corrected.
OnStar Call Center Remote Function Requests Inoperative
| Step | Action | Yes | No |
|---|---|---|---|
| Schematic Reference: OnStar Schematics Connector End View Reference: Cellular Communication Connector End Views |
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| 1 | Did you perform the Cellular Communication Diagnostic System Check? | Go to Step 2 | Go to Diagnostic System Check - Cellular Communication |
| 2 | Attempt to honk the horn, operate the lights and lock or unlock the doors on the vehicle. Does the applicable system operate properly? |
Go to Step 3 | Go to |
| 3 |
IMPORTANT:
It is necessary to inform the OnStar® Call Center advisor that this call is for vehicle diagnostic purposes.
|
Go to Diagnostic Aids | Use the scan tool to access the STID and ESN and contact the General Motors Technical Assistance Center |