Diagnostic Aids
WARNING: This page is about a different car, the 2003 GMC Sierra, 2003 GMC Cab & Chassis Sierra, 2003 Chevrolet Silverado, and 2003 Chevrolet Cab & Chassis Silverado. However, it is still accessible from the selected car via links, so may be relevant.
- The customer concern may have been due to a lack of cellular service in a given area. A failure in the National Cellular Network infrastructure at the time of the customer's failed connection that has since been repaired may also have been the cause.
- If an OnStar Emergency call is able to successfully connect the vehicle to the OnStar Call Center when an OnStar Call Center button press is not, there may be a failure in the ability of the OnStar system in the vehicle to be recognized by the local cellular carrier.
- If the prompt "OnStar request ended" is heard without depressing the white "Dot" button at the end of the an OnStar keypress, the OnStar system at one time has made a successful cellular connection but was unable to complete the call. If repeated calls are placed with this result, contact the General Motors Technical Assistance Center.