| Verify the customer complaint. |
Test the vehicle on a shop hoist or road test. Lifting and Jacking the Vehicle
It may be necessary to compare to a like vehicle to determine if an issue is present. |
| Discomfort due to road surface transferred through seat. |
- Inspect driver and passenger seat cushions for excessive wear, repair or replace as necessary. Front Seat Cushion Cover and Pad Replacement
- Inspect driver and passenger seat tracks for signs of wear. Front Seat Cushion Frame Replacement
- Inspect driver and passenger seat track fasteners for signs of looseness. Seat Hardware, Trim and Upholstery - Fastener Specifications
- Inspect driver and passenger seat frames for signs of looseness/wear. Front Seat Cushion Frame Replacement
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| Unacceptable tire condition. |
- Check tire pressure, adjust, or repair as necessary.
- Inspect tires for signs of abnormal or excessive wear.
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| Worn suspension components. |
- Jounce vehicle at each corner, listen for noises and repair as necessary. Suspension Strut and Shock Absorber Testing - On Vehicle
- Perform Trim Height Inspection, repair as necessary. Trim Height Inspection
- Inspect fasteners and bushings in both front and rear suspension for signs of wear/looseness/damage, repair or replace subject fastener/component as necessary and tighten to correct specification.
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| Worn ride control components. |
NOTE:
Failure of one shock/strut does not indicate condition of others in the system. Shocks/struts are designed and intended to operate independent of each other, and should be diagnosed/addressed individually to minimize unneeded repairs.
- Inspect each shocks/strut individually for signs of fluid leakage. Suspension Related Leaks
- Inspect shock/strut individually for signs of external damage or looseness, repair or replace subject damper as necessary and tighten to correct specification.
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| Verify conducted repair alleviated customer concern. |
Re-test the vehicle on a shop hoist or road test and inspect for evidence of returning condition. |