Diagnostic Aids
- Verify the mobile device can be charged wirelessly, with the proper wireless charging adapter. To check for phone or other device compatibility, refer to GM Total Connect.
- Verify the charging surface is free from debris on charger mat or any obstruction that may impede charging. The T22 Mobile Device Wireless Charger Module contains an internal thermocouple that will shut down if it exceeds 85°C (185°F) and the charging icon on the radio will flash.
- The ambient operating temperature is -20°C (-4°F) to 60°C (140°F) for the charging system and 0°C (32°F) to 35°C (95°F) for the mobile device. If the mobile device temperature exceeds 35°C (95°F) the mobile device may stop accepting a charge (this may vary with different mobile devices).
- Verify the mobile device is positioned correctly on the charging surface and there are no foreign objects between the mat and the mobile device. It may be necessary to move the device around slightly or rotate 180 degrees to properly align the device on the charging pad until the device starts to charge. Also, the use of a case may require more precise device placement to allow charging or may inhibit charging. Try removing the protective case.
- While operating vehicle in rough conditions, it is possible for the device to move out of the charging surface. Repositioning of the device may be necessary.
- If the mobile device battery is fully charged the P17 Info Display Module charger icon may not be illuminated.