N202324210 - 02 - TAKATA Front-Passenger Airbag Inflators*****VINS Transferred***** (N202324210-02)
Publication date: 2020-12-09Reference number: N202324210-02
N202324210 - 02 - TAKATA FRONT-PASSENGER AIRBAG INFLATORS*****VINS TRANSFERRED*****
SERVICE CAMPAIGN BULLETIN
| Affected Model(s): | 2007 - 2014 Cadillac Escalade, Escalade ESV, Escalade EXT 2007 - 2014 Chevrolet Avalanche, Silverado 1500, Suburban, Tahoe 2007 - 2014 GMC Sierra 1500, Yukon, Yukon XL 2009 - 2014 Chevrolet Silverado 2500/3500 2009 - 2014 GMC Sierra 2500/3500 |
SERVICE INFORMATION
| **********IMPORTANT: This Service Update Bulletin is being cancelled and replaced by one of the five following Safety Recall Bulletins: N212328760, N212328770, N212328780, N212328790, or N212328800. Please refer to the Investigate Vehicle History (IVH) screen in Global Warranty Management (GWM) to determine which Safety Recall Bulletin applies to the vehicle you are repairing. Vehicles that were closed under ["49151 or 49152" or "N202324210"] will also show up as closed in IVH under the one of the new recalls listed above.********** | |
| Release Date: November 2020 | Revision: 02 |
| Revision Description: This bulletin has been updated in the parts and warranty information sections. Please discard all previous copies of N202324210. | |
| Attention: | General Motors is working with NHTSA to establish a firm launch plan for this recall. GM expects to issue dealers a safety recall bulletin within approximately the next 30 days. To maximize completion rates for this recall campaign and address customer concerns, General Motors will be releasing Service Update N202324210 today to establish a temporary process to permit dealers to begin inflator replacements immediately in (a) used vehicles in dealer inventory and (b) vehicles owned by customers who are concerned about their vehicle's safety and contact a dealer seeking immediate repair. Due to age and environmental exposure, some vehicles may display warping or cracking around the passenger airbag opening in the upper instrument panel area. Inspect this area with the customer at the time of the vehicle repair order write up. If warping or cracking is found, inform the customer that the condition is not covered by this recall, nor is it caused by the airbag service procedure. This warping or cracking condition will not affect the passenger side airbag deployment. Dealers are to refer to the General Motors Service Policies and Procedures Manual, Regional Product Field Actions, for guidelines on handling vehicles that are not involved in this service updated bulletin but may be displaying the same condition. |
| Make | Model | Model Year | RPO | Description | |
| From | To | ||||
| Cadillac | Escalade, Escalade ESV, Escalade EXT | 2007 | 2014 | ||
| Chevrolet | Avalance | 2007 | 2014 | ||
| Silverado 1500 | 2007 | 2014 | |||
| Silverado 2500/3500 | 2009 | 2014 | |||
| Suburban | 2007 | 2014 | |||
| Tahoe | 2007 | 2014 | |||
| GMC | Sierra 1500 | 2007 | 2014 | ||
| Sierra 2500/3500 | 2009 | 2014 | |||
| Yukon, Yukon XL | 2007 | 2014 | |||
Involved vehicles are marked "open" on the Investigate Vehicle History screen in GM Global Warranty Management system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections and/or repairs.
| Condition | At NHTSA's direction pursuant to a consent order with the agency, TK Holdings (Takata) submitted Defect Information Reports to NHTSA covering certain front-passenger airbag inflators sold to GM and installed in: (i) 2009-14 model year Chevrolet Silverado 2500/3500 and GMC Sierra 2500/3500 vehicles; and (ii) 2007-2014 model year Chevrolet Silverado 1500, GMC Sierra 1500, Chevrolet Tahoe, Chevrolet Suburban, Chevrolet Avalanche, GMC Yukon, GMC Yukon XL, Cadillac Escalade, Cadillac Escalade ESV, and Cadillac Escalade EXT vehicles. Based on the results of GM's own engineering investigation, GM filed four related Petitions for Inconsequentiality with NHTSA requesting that NHTSA exclude these vehicles from the Takata airbag-inflator recalls. NHTSA denied those petitions on November 23, 2020 and directed GM to recall the front-passenger inflators in these vehicles. Based on data generated through independent scientific evaluation conducted over several years, GM disagrees with NHTSA's position but is abiding by NHTSA's decision and is conducting a global recall. |
| Correction | Dealers are to replace the front passenger airbag inflator module. |
PARTS INFORMATION
SERVICE INFORMATION
| Quantity | Part Name | Part No. |
|---|---|---|
| 1 | Front Passenger Airbag Inflator Kit (Dual Stage LD and SUV Vehicles) | 84304240 |
| 1 | Front Passenger Airbag Inflator Kit (Single Stage HD Vehicles) | 84255088 |
US and Canada Only: An initial supply of the Airbags required to complete this recall will be pre-shipped to involved dealers of record using a fair share allocation. This pre-shipment will begin the week of November 30 continuing into December 7, 2020. Pre-shipped parts will be charged to dealer's open parts account. All orders placed prior to or during the pre-ship will be cancelled.
Parts required to complete this recall are to be obtained from General Motors Customer Care and Aftersales (GMCC&A). Please refer to your "involved vehicles listing" before ordering parts. Order parts on a CSO = Customer Special Order only. DRO's may be cancelled. All orders will be reviewed prior to being filled. Parts may have quantity limiters in effect.
Due to flight restrictions for hazardous goods shipments, dealer orders may arrive via FedEx or with your normal PDC delivery. Therefore, dealers should order CSO = Customer Special Order as DRO's may be cancelled. Please do not place orders as SPAC it will delay shipment of the order. Please note, parts will not be shipped overnight. Plan accordingly for transit time to reach your facility.
Note: Due to limited initial parts availability, dealers are encouraged not to order these parts for use as shelf stock.
Reminder: Parts may be removed from Retail Inventory Management (RIM) management. Dealers should review the affected parts to confirm RIM managed status.
Used Inflator Return Instructions
Do not discard or destroy the box containing the new passenger airbag inflator, it will be needed to return the used inflator. Refer to the instructions enclosed in the service kit box for return instructions.
DO NOT deploy any inflator.
- Check the box that the new airbag inflator was shipped in for damage and confirm that it still contains the required shipping inserts. If the box is in acceptable condition, place the used inflator in the "cradle" of the box insert.
- DO NOT include any other parts or hardware in the box other than the un-deployed airbag inflator. Close the top box flap and seal with packing tape. Be sure that all required hazardous material markings and/or labels are still visible and that all non-needed labels are covered or removed.
WARRANTY INFORMATION
SERVICE INFORMATION
| Labor Operation | Description | Labor Time | Trans. Type | Net Item |
| 9104978 | Replace Dual Stage Front Passenger Airbag Inflator (Cadillac Escalade, Escalade ESV, Escalade EXT; Chevrolet Avalanche, Silverado 1500, Suburban, Tahoe; GMC Sierra 1500, Yukon, Yukon XL) Add: SLT Trim Level - GMC Only Add: LTZ Trim Level - Chevrolet Only Add: Avalanche, Suburban, Tahoe, Yukon |
0.7 0.1 0.1 0.1 |
ZFAT | * |
| 9105468 | Replace Single Stage (Heavy-Duty Pick-Up Truck Only) Front Passenger Airbag Inflator (Chevrolet Silverado and GMC Sierra 2500/3500 HD) Add: SLT Trim Level - GMC Only Add: LTZ Trim Level - Chevrolet Only |
0.7 0.1 0.1 |
ZFAT | * |
* Submit a $20.00 administrative allowance for return of the used front passenger airbag inflator assembly (document preparation and packaging). Add this amount in the Administrative Allowance Net Item field when submitting the repair transaction.
SPECIAL TOOLS
Dealers must use the airbag mounting bracket, shown below, to replace the front passenger airbag inflator. As of December 31, 2015, all U.S. dealers have been shipped the airbag mounting bracket at no charge through Bosch Automotive Service Solutions. The Bosch tool number is EL-51377. If your dealership does not have the airbag mounting bracket, do not attempt to perform this service procedure and immediately contact 1-800-GM-TOOLS for assistance. Attempting to replace the front passenger airbag inflator without using the bracket may pose a safety risk for the technician and anyone else in the area.
(1) Mounting Bracket (2) Support Bars (3) Support Bar Hardware (4) Airbag Mounting Hardware.
SERVICE PROCEDURE
Dealers are required to use the airbag mounting bracket to perform the front passenger airbag inflator replacement procedure. If this special tool is not available, do not proceed with this repair.
If an airbag system is not handled using proper procedures and methods, it may be activated accidentally during work resulting in a life-threatening serious accident. If the service procedure is not performed correctly, the system may fail to activate when needed. Be sure to perform the proper work safely and according to the instructions provided below:
- Eliminate Static Electricity. Before start of work, touch a metallic portion of the vehicle with a bare hand to discharge static electricity charged on your body.
- DO NOT Measure Resistance. DO NOT measure resistance of airbag components. Measuring current of a circuit tester may cause accidental activation.
- Handle the airbag properly. If an inflator is dropped, replace it with a NEW inflator.
- DO NOT allow foreign objects near the airbag. Collect and account for all removed nuts/bolts to prevent them from landing in the airbag assembly. Any foreign objects in the airbag assembly may cause damage or injury if the airbag is activated.
- Wear protective equipment. Always wear appropriate protective equipment when working on the airbag.
Remove the instrument panel passenger airbag assembly from the vehicle and place on bench. Refer to Airbag Instrument Panel Module Replacement in SI.
To avoid personal injury or death, it is critical to use an airbag module bracket when replacing an inflator module. Carefully read and follow the instructions below:
- Confirm the bracket assembly is installed securely in the vice.
- Confirm there are no loose objects or people exposed to the back side of the bracket for safety in the unlikely event of airbag deployment due to improper work procedures. The airbag is NOT being replaced due to an inadvertent deployment concern.
- Confirm that no objects, tools or people are within 3 feet (1 meter) of the back side of the bracket.
- Confirm that no objects, tools or people are within 2 feet (0.6 meters) of the sides of the bracket.
- BEFORE starting work and periodically while working on the airbag module, touch a metallic part of the work bench to discharge static electricity in the body.
AIRBAG REMOVAL FROM VEHICLE AND INSTALLING IN MOUNTING BRACKET (USE WITH ALL VEHICLES)
- Mount the airbag module bracket securely in a vice.
- Using the hardware kit supplied with the module bracket, loosely mount the airbag assembly to the bracket using two nuts and bolts.
- Position the airbag assembly so that all four stopper plate nuts can be removed through the access holes.
- Tighten the two fasteners that attach the airbag assembly to the module bracket.
- Confirm the following steps have been completed BEFORE proceeding to the next step:
- The mounting bracket is secure in the vise.
- The airbag assembly is secured to the bracket.
To avoid personal injury, ALWAYS keep as much of your body as possible in front of the bracket when working on the airbag assembly. Remember to periodically touch a metallic part of the vehicle or work bench to discharge static electricity in the body. DO NOT use power tools when performing the inflator removal/reinstallation steps.
DUAL STAGE (LIGHT DUTY) FRONT PASSENGER AIRBAG
Create a short circuit before disconnecting the inflator wires.
- Peel the yellow tape off of the wire harness near the connector. DO NOT
use a knife or sharp tool to remove the yellow tape.
- Locate the red plastic "Electro Tap" from the service kit. If required, remove the small tab from the electro tap as shown (1).
- Locate the yellow wire and place it in the electro tap.
- Use pliers to firmly close the electro-tap on the yellow wire
until an audible "click" is heard confirming the installation.
- Locate the orange wire and place it in the electro tap.
- Use pliers to firmly close the electro-tap on the orange wire until an audible "click" is heard confirming the installation.
- Place wire cutters on the connector side of the electro tap and cut the wires as shown.
- Use the access holes in the bracket to loosen and remove the four self-locking nuts, do not use power tools to remove the nuts
. Discard the nuts, they will not be reused.
- Remove the stopper plate (bracket).
- Disengage the wire harness locator from the housing.
- Remove the black taped wire from the housing tabs. The wire harness is now fully disconnected from the housing.
- Gently push in the 4 studs to loosen the inflator for removal.
- Remove the inflator from the housing, slide the inflator to the right.
- Put a mark on the removed inflator and store it in the provided replacement part box. Refer to the instructions that were included with the new inflator module kit.
- Record the serial number of the new inflator from the service kit on the job card. Also record the serial number of the used inflator that is being returned on the job card.
- Inspect the new inflator for the following two conditions:
- Using a small pair of slip joint pliers, bend the alignment tab on the airbag from a 90 Deg. angle (1) to a 45 Deg. angle (2).
-
NOTE:
Only the small return tab should be bent. Take care to not bend any other portion of the orientation tab.
Slide the new inflator into the housing with the white end cap first. - Rotate the inflator until the notch in the white end cap aligns with the alignment tab.
- Place the stopper plate onto the studs as shown.
- Place 4 new nuts on the studs.
- Tighten four (4) NEW
plate nuts evenly in several increments in the order shown in the illustration using a 10-mm socket driver while pushing on the inflator against the alignment tab.
-
NOTE:
The inflator should be netted out against the alignment tab prior to tightening the nuts. You will encounter some resistance during tightening because these nuts are self-locking nuts.Torque Specification: 6.5 Nm (56 in-lb).
Install the wire harness locator to the housing. - Press the black taped wire into the housing tabs as shown. Tape the wire harness to the metal housing in between the tabs (in the area of the blue arrow).
- Install the yellow taped wire into the inflator (white cap end). Ensure the CPA is engaged.
- Install the black taped wire into the inflator (black cap end). Ensure the CPA is engaged.
- Apply a masking tape strip to the wire harness in the location shown below.
- Adhere the tape strip and wire harness to the metal housing as shown.
- Confirm the wire harness is in the correct orientation after taping.
- Remove the airbag assembly from the bracket by removing the two bolts and the airbag assembly.
- Reinstall the instrument panel passenger airbag assembly. Refer to Airbag Instrument Panel Module Replacement in SI.
SINGLE STAGE TAKATA FRONT PASSENGER AIRBAG
- Note the orientation between the inflator and the stopper plate.
- Use the access holes in the bracket to loosen and remove the four self-locking nuts. Discard the nuts, they will not be reused.
- Remove the two stopper plates.
- Disengage the wire harness locator from the housing.
- Gently push in the 4 studs to loosen the inflator for removal.
- Remove the inflator from the housing, slide the inflator away from the harness side.
- Put a mark on the removed inflator and store it in the replacement part box.
- Record the serial number of the new inflator from the service kit on the job card. Also record the serial number of the used inflator that is being returned on the job card.
- Carefully slide the new inflator into the airbag assembly. Ensure the inflator is installed with the harness end first.
- Confirm the identification of the stopper and the position determining plate. THEY ARE DIFFERENT.
Refer to the illustration: (1) Stopper Plate (2) Position Determining Plate.
- The Position Determining Plate goes on the harness end, the Stopper Plate goes on the opposite end.
- Loosely install the two plates using the 4 new nuts supplied with the inflator kit, DO NOT TIGHTEN.
- Rotate the inflator until the harness connector aligns with the Position Orientating Plate.
-
WARNING:
DO NOT pinch the harness between the inflator and the Position Orientating Plate.
Tighten four (4) NEW plate nuts evenly in several increments in the order shown in the illustration using a 10-mm socket driver while pushing the inflator. You will encounter some resistance during tightening because these nuts are self-locking nuts. Torque Specification: 6.5 Nm (57.53 in-lb). - Install the wire harness locator to the housing.
- Remove the airbag assembly from the bracket by removing the two bolts and the airbag assembly.
- Reinstall the instrument panel passenger airbag assembly. Refer to Airbag Instrument Panel Module Replacement in SI.
DEALER RESPONSIBILITY
Whenever a vehicle subject to this service update enters your used vehicle inventory or is in your facility for service in the future, you must take the steps necessary to be sure the service update correction has been made before selling or releasing the vehicle.
All used, dealer shuttle vehicles, etc. in dealers' possession and subject to this bulletin must be held and inspected/repaired per the service procedure of this bulletin before customers take possession of these vehicles. Involved vehicles must be held and not delivered to customers, dealer-traded, released to auction, used for demonstration, or any other purpose.
Dealers are to service all vehicles subject to this field action at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward.
In summary, whenever a vehicle subject to this field action enters your vehicle inventory you must take the steps necessary to ensure the program correction has been made before selling the vehicle. In addition, for vehicles entering your facility for service, you are required to ensure the customer is aware of the open field action and make every reasonable effort to implement the program correction as set forth in this bulletin prior to releasing the vehicle.
DEALER REPORTS
The Inventory tab of the Open Vehicle Report will contain Service Update Bulletin VINs that apply to this field action. This information is intended to assist dealers with the PROMPT COMPLETION of these vehicles. The Customer In-Service tab will not contain Service Update Bulletin VIN data because the intent of a Service Update Bulletin is to not inconvenience a customer with a special trip for service. Service Update Bulletins are to be completed when the customer is in for a regularly scheduled visit.