Diagnostic Aids

It is not required to download an app to your device for Apple CarPlay.
It is recommended to use the device's factory provided USB cable. Aftermarket or third - party cables may not work.
Visit for a list of Apple CarPlay compatible apps. This does not guarantee the functionality of the app.
Before beginning diagnostics, if available verify Apply CarPlay works from the customers device on a like vehicle, meaning: Same year, same model, same radio RPO and same radio software level.